At a Glance
- Tasks: Transform complex data into actionable insights for smarter decision-making in wastewater services.
- Company: Join South West Water, part of Pennon Group, committed to a greener future.
- Benefits: Generous holiday allowance, competitive pension, training, and access to discounts.
- Other info: Diverse and inclusive culture that values uniqueness and encourages personal growth.
- Why this job: Make a real impact on service reliability and customer experience while shaping your career.
- Qualifications: Experience in data analytics within operational environments and strong collaboration skills.
The predicted salary is between 30000 - 40000 £ per year.
South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes. We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and support farmers and landowners to improve water quality and wildlife.
Join our Wastewater Services team as a Planning & Scheduling Data Analyst, where you’ll transform complex data into actionable insights that drive smarter decisions and improve service reliability. You’ll bring together data from across operations, field activity, and customer interactions to identify risks, optimise resources, and enhance end-to-end performance. This is a key role in strengthening planning, improving customer experience, and boosting the efficiency and resilience of our wastewater services.
What you'll be doing:
- Deliver integrated performance reports and dashboards that provide clear insight into planning, scheduling efficiency, operational flow, and customer impact.
- Translate complex data into accessible, actionable intelligence for operational, planning, and leadership teams.
- Analyse cross-functional, operational, and field performance data to identify trends, constraints, systemic issues, and improvement opportunities.
- Highlight emerging risks and performance bottlenecks across the wastewater service and customer journey.
- Support evidence-based continuous improvement initiatives across Planning, Operations, and Customer teams.
- Develop forecasting models and predictive analytics to support strategic planning, demand management, and resource optimisation.
- Provide insight that supports proactive risk anticipation and scenario planning across operational and customer pathways.
- Work collaboratively with Planning & Scheduling, Operations, Customer Services, and Project teams to ensure insights inform decision-making at all levels.
- Act as a trusted data partner, ensuring insight is aligned to operational realities and business priorities.
- Improve data quality, structure, and consistency across systems, workflows, and reporting tools.
- Enable a reliable, end-to-end data view of customer journeys, operational processes, and field performance.
What we are looking for:
- Proven experience in a data, performance, or planning analytics role within an operational or service delivery environment (e.g. utilities, infrastructure, transport, engineering).
- Strong experience working with complex, multi-source datasets to generate clear and meaningful performance insights.
- Ability to develop reports, dashboards, and management information that support planning, scheduling, and operational decision-making.
- Experience analysing end-to-end service or customer journeys to identify inefficiencies, risks, and opportunities for improvement.
- Knowledge of forecasting, trend analysis, or predictive techniques to support capacity planning and resource optimisation.
- Proven ability to collaborate with operational and customer-facing teams to turn data into actionable recommendations.
- Experience improving data quality, consistency, and governance across systems and reporting processes.
What's in it for you:
- Generous holiday allowance with the ability to buy and sell annual leave for added flexibility.
- Competitive company pension scheme.
- Training and development within the role.
- Access to thousands of discounts and vouchers through Pennon Perks.
- 24/7 support with our Employee Assistance Programme.
- Discretionary bonus.
- Cycle to work scheme.
- And more!
We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values, which are essential to our success, are:
- Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
- Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way.
- Be the Future - Embrace change. Drive Progress. Own the challenge.
Planning & Scheduling Data Analyst in Exeter employer: South West Water Limited
At South West Water, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As part of the Pennon Group, we provide our employees with generous benefits, including a competitive pension scheme, flexible holiday options, and extensive training opportunities to support career growth. Join us in our mission to deliver reliable water services while making a positive impact on the environment in one of the UK's most beautiful regions.
