Laboratory Customer Support Administrator in Exeter

Customer Support Assistant

Full‑time position based at the Exeter Laboratory in Countess Wear. Salary: £26,914 per annum + benefits.

Responsibilities

• Liaise with laboratory customers (internal and external) to provide effective customer support.
• Support the administration of procurement activities for the laboratory using ELLIPSE.
• Receipt and registration of samples received for regulatory and commercial purposes using LIMS Sample Manager.
• Run reports to monitor samples received and act to resolve any deficiencies to ensure samples are analysed according to customer expectations.
• Liaise with subcontractors, providing results and entry of returning sample data.
• Display high standards of performance and quality control in keeping with regulatory standards and policies.
• Assist with occasional local off‑site collection or delivery of samples.
• Other office‑based general administration and occasional other duties which may include out of hours or weekend working.

Qualifications

• 5 GCSEs grade A‑C including English and Maths, or Science (or equivalent qualifications).
• Previous experience within an office administration role and customer facing role.
• The ability to work independently and as part of a team.
• Knowledge and experience using Microsoft Office packages and SharePoint.
• A flexible, proactive approach to work and changing work environment.

Benefits

• Generous annual leave with the ability to buy/sell to increase your flexibility.
• Access to thousands of discounts and everyday savings through Pennon Perks.
• Cycle to Work Scheme – supporting sustainable travel at a discounted rate.
• Comprehensive family leave package.
• Company bonus scheme – celebrate in our shared success.
• Competitive pension scheme – helping to build your financial future.
• Employee Assistance Programme with 24/7 support.

Closing Date: If we receive a high volume of applications, this vacancy may close early. We encourage you to apply as soon as possible.

Mandatory DBS check as part of onboarding process.