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- Tasks: Resolve complex technical issues and provide top-notch IT support.
- Company: Leading water services provider in Exeter with a community-focused mission.
- Benefits: Competitive salary, generous holiday allowance, training opportunities, and wellness programs.
- Why this job: Join a team making a positive impact while developing your IT skills.
- Qualifications: Five years of IT support experience and strong problem-solving abilities.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading water services provider in Exeter is seeking a skilled 2nd Line Support Analyst. You will be responsible for resolving complex technical issues and providing high-quality IT support. The ideal candidate will have at least five years of experience in IT support, strong problem-solving abilities, and effective communication skills.
This role offers competitive benefits including generous holiday allowance, training opportunities, and employee wellness programs. Join a company committed to making a positive impact in the community.
2nd Line IT Support Specialist - On-site & Remote in Exeter employer: South West Water Limited
Contact Detail:
South West Water Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Specialist - On-site & Remote in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at the company. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions and scenarios you might face as a 2nd Line Support Specialist. We recommend practising with a friend or using mock interviews to build your confidence.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to discuss specific examples of how you've tackled complex issues in the past. This is your chance to shine and demonstrate your expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 2nd Line IT Support Specialist - On-site & Remote in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially those five years we’re looking for. Use keywords from the job description to show you’re a perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've tackled complex technical issues and how your problem-solving skills have made a difference in your previous roles.
Show Off Your Communication Skills: Since effective communication is key in this role, don’t forget to demonstrate your ability to explain technical concepts clearly. We want to see how you can connect with both tech-savvy folks and those who might not be as familiar with IT.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at South West Water Limited
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the role. Familiarise yourself with common issues that 2nd Line Support Analysts face, and be ready to discuss how you've resolved similar problems in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex technical issues you've tackled. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your analytical thinking and ability to work under pressure.
✨Communicate Clearly and Effectively
Since effective communication is key in IT support, practice explaining technical concepts in simple terms. This will show your potential employer that you can bridge the gap between tech jargon and user-friendly language.
✨Research the Company Culture
Understand the values and mission of the water services provider. Be ready to discuss how your personal values align with theirs, especially regarding community impact and employee wellness, which are important to them.
