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- Tasks: Join us as an Alarm Technician, managing alarms and ensuring safety 24/7.
- Company: South West Water provides top-notch drinking water and wastewater services in the beautiful South West.
- Benefits: Enjoy flexible shifts, ongoing training, health benefits, and discounts.
- Other info: Positions available include one permanent role and one 12-month fixed-term contract.
- Why this job: Be part of a diverse team driving innovation towards a sustainable future.
- Qualifications: GCSE Grade C or equivalent in English and Maths; experience in a busy office environment.
The predicted salary is between 24125 - 27709 £ per year.
Alarm Technician – Control Room – Exeter – Full‑time – Annual salary: £28,956 (£34,747 including shift allowance) – Benefits included.
Permanent, full‑time position based in Exeter. Work a 24/7 shift pattern, 365 days a year, six days on and four days off: Morning 06:00–14:30, Afternoon 14:00–22:30, Night 22:00–06:30.
About the role
You will be working within a team to provide information and support to internal and external stakeholders and, ultimately, customers, through professional and efficient service. This includes receiving, interrogating, actioning and accepting SCADA system alarms and other notifications 24/7 to support business‑critical processes and performance standards. You will work closely with stakeholders from field Hub sites and other Operational Teams, assisting Control Centre staff and operating commercial contracts to meet KPIs and SLAs.
What you’ll be doing
- Alarm & Incident Management: Triaging alarms in and out of hours, prioritising P1 incidents, storm events and pollution risks. Investigating alarms using system data (including SAM), suppressing where appropriate, operating wet weather controls, maintaining accurate audit notes.
- Emergency & Escalation Handling: Responding immediately to emergency lines, emergency services, welfare alerts, panic alarms and Environment Agency reports following defined escalation procedures.
- Operational Support & Administration: Managing event logs, handover reports, emergency work orders, shutdown notifications, standby rotas, password resets, fault reporting and system checks.
- Communications & Coordination: Monitoring team mailboxes, relaying press office and Beach Live notifications, cascading flood warnings, liaising with internal teams, partners and managers as required.
- Customer & Stakeholder Support: Logging and actioning urgent out‑of‑hours customer contacts via CRM and supporting customer contact operations when needed.
- Health, Safety & Security: Monitoring lone worker systems, CCTV, building and hatch alarms, welfare timers and HomeSafe processes to ensure staff safety at all times.
What we are looking for
- Experience of working in a high volume work atmosphere.
- Experience of working in an office‑type environment.
- Good general standard of education with a minimum of GCSE (or equivalent) Grade C or equivalent in English and Maths.
What’s in it for you
- Generous holiday allowance plus bank holidays.
- Discretionary bonus.
- Competitive contributory pension.
- Share‑save scheme.
- Various health benefits.
- Well‑being support programmes.
- Range of group discounts.
- Cycle to Work scheme.
- Financial support services.
- And plenty more.
Closing Date: 8th May 2026. We may close this vacancy early if we receive a high volume of applications. Please apply as soon as possible.
Successful candidate will be subject to a mandatory DBS check as part of onboarding.
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Alarm Technician employer: South West Water Limited
Contact Detail:
South West Water Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Alarm Technician
✨Tip Number 1
Familiarise yourself with SCADA systems and alarm handling processes. Understanding how these systems work will not only help you in the role but also show us that you're proactive and knowledgeable during any discussions.
✨Tip Number 2
Highlight your experience in high-volume work environments. We value candidates who can thrive under pressure, so be ready to share specific examples of how you've successfully managed multiple tasks or alarms in previous roles.
✨Tip Number 3
Demonstrate your flexibility and willingness to work a 24/7 shift pattern. Being open about your availability and readiness to adapt to different shifts will make you a more attractive candidate for our team.
✨Tip Number 4
Showcase your communication skills, especially in customer service scenarios. Since you'll be interacting with both internal teams and external stakeholders, being able to convey information clearly and effectively is crucial.
We think you need these skills to ace Alarm Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Alarm Technician position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in high-volume work environments or office settings. Mention specific examples of how you've handled alarms or emergency situations, as this will demonstrate your capability for the role.
Showcase Your Skills: Make sure to include any technical skills related to SCADA systems or alarm handling. If you have experience with customer relationship management (CRM) systems or similar tools, be sure to mention this as well.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the company’s values. Discuss how your personal values align with their commitment to diversity, innovation, and community engagement.
How to prepare for a job interview at South West Water Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Alarm Technician. Familiarise yourself with SCADA systems and alarm handling processes, as well as the importance of KPIs and SLAs in the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in high-volume work environments. Highlight any relevant skills or situations where you've successfully managed alarms or emergency responses, as this will demonstrate your capability for the role.
✨Emphasise Teamwork
Since the role involves working closely with field Hub sites and operational teams, be ready to talk about your teamwork skills. Share examples of how you've collaborated effectively with others to achieve common goals.
✨Align with Company Values
Familiarise yourself with South West Water's core values: Be Rock Solid, Be You, and Be the Future. During the interview, try to weave these values into your answers to show that you align with their culture and vision.