At a Glance
- Tasks: Analyse data to improve water network performance and support operational decisions.
- Company: Join South West Water, a leader in the UK water sector with a focus on sustainability.
- Benefits: Enjoy 23 days annual leave, a company bonus scheme, and health cash plans.
- Other info: Dynamic team culture that values diversity and encourages personal growth.
- Why this job: Make a real impact on water services while developing your analytical skills.
- Qualifications: 5 GCSEs including Maths and English; strong analytical and Microsoft Office skills.
The predicted salary is between 40500 - 49500 £ per year.
Powered by Water, Driven by Purpose. South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes. We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future.
At South West Water, we're committed to delivering reliable, high-quality water services to our customers while continuously improving the performance of our network. We're looking for a Network Reporting Analyst to join our team in Exeter and play a key role in supporting the performance, reporting, and analysis of our water distribution network. This is an exciting opportunity for a data-driven and analytical individual who enjoys turning complex information into actionable insight.
What You'll Be Doing:
- Analyse network performance data and produce meaningful insights to support operational improvements.
- Conduct post-event reviews of supply interruptions, identifying causes, impacts, and lessons learned.
- Support regulatory reporting requirements associated with low pressure, supply interruptions, and mains repairs.
- Assist with hydraulic and network analysis using Infoworks WS Pro (full training provided).
- Identify trends and provide recommendations to improve network performance and mitigate future incidents.
- Support incident management activities by providing network intelligence and reporting.
- Maintain and review Low Pressure Registers, ensuring customer records and investigations are accurately documented.
- Analyse pressure monitoring data and identify maintenance or replacement requirements for network monitoring equipment.
- Manage and report Guaranteed Standards Scheme (GSS) payments for eligible customers.
- Record planned network interruptions and inform customers within set timescales.
- Support accurate reporting of water network activities (mains repairs).
About You:
We're looking for someone who combines strong analytical capability with excellent attention to detail and a customer-focused mindset. You will ideally have:
Essential Requirements:
- 5 GCSEs (or equivalent) at Grade C/4 or above, including Maths and English.
- Strong Microsoft Office skills, particularly Excel and Word.
- Experience working with data analysis, reporting, or technical information.
- Excellent organisational skills and the ability to manage multiple priorities.
- Strong written and verbal communication skills.
- Ability to investigate problems and identify practical solutions.
- High attention to detail with the ability to produce clear and accurate reports.
- A proactive approach with a willingness to learn and develop.
Desirable:
- Experience working within a utility, water, engineering, or infrastructure environment.
- Understanding of water network operations.
- Knowledge of performance reporting, regulatory reporting, or network analysis.
What You'll Bring:
- Builds positive working relationships across teams.
- Takes ownership of their work and delivers to deadlines.
- Uses initiative to improve processes and performance.
- Enjoys solving problems and working with data.
- Maintains a customer-focused approach in everything they do.
- Embraces change and contributes positively to team success.
Why Join South West Water?
At South West Water, our people are the heart of everything we do. We believe in creating an environment where everyone can thrive, bring their best every day, and feel truly valued.
Our Benefits Include:
- 23 days annual leave (plus bank holidays), increasing with length of service.
- Holiday buy and sell scheme.
- Company bonus scheme.
- Competitive pension with company contribution matching.
- Life assurance.
- Group income protection.
- Enhanced family leave policies.
- Employee share schemes.
- Health cash plan.
- Free annual flu vaccination.
- Employee Assistance Programme (24/7 support).
- Free on-site parking at our Exeter headquarters.
- Cycle to Work scheme.
- Car share scheme.
- On-site canteen at Exeter headquarters.
- Give As You Earn charity scheme.
- Paid volunteering day.
- Access to a wide range of retail discounts.
Closing Date: 28th Sept 2026. We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values, which are essential to our success, are:
- Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
- Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way.
- Be the Future - Embrace change. Drive Progress. Own the challenge.
Network Reporting Analyst in Exeter employer: South West Water Careers
At South West Water, we pride ourselves on being an excellent employer, offering a collaborative work culture that fosters learning and development in the stunning landscapes of the South West. As an Asset Information Technician, you'll enjoy generous benefits including a competitive pension, health support programmes, and opportunities for professional growth, all while contributing to vital infrastructure services that make a real difference in our communities. Join us to be part of a diverse team that values inclusion and encourages you to bring your authentic self to work every day.
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We think you need these skills to ace Network Reporting Analyst in Exeter
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