At a Glance
- Tasks: Lead the planning and delivery of alternative water supplies to ensure community support during disruptions.
- Company: Join South West Water, a leader in the UK water sector committed to a greener future.
- Benefits: Enjoy generous leave, bonuses, health plans, and opportunities for personal growth.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact on communities while working in stunning landscapes.
- Qualifications: Experience in logistics, incident management, and strong communication skills required.
The predicted salary is between 51750 - 63250 £ per year.
Powered by Water, Driven by Purpose. South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes. We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future.
About the Role
At South West Water, we're committed to delivering reliable water services to our customers, even during planned works, incidents, and emergency situations. We're looking for an Alternative Water Supply (AWS) Manager to lead the planning, coordination, and delivery of alternative water supplies across our region. This is a highly visible role that sits at the heart of operational resilience, ensuring customers, communities, businesses, and vulnerable users continue to receive support when normal water supplies are disrupted.
What You'll Be Doing:
- Lead and maintain South West Water's Alternative Water Supply (AWS) plans and operational readiness.
- Manage a trained network of AWS Coordinators, Administrators, and volunteer resources.
- Coordinate bottled water, tankering, logistics, equipment, stock levels, and supplier readiness.
- Build strong relationships with critical customers including hospitals, prisons, schools, and major businesses.
- Act as the operational lead during supply interruption events, providing oversight of resources, priorities, risks, and customer support.
- Ensure Priority Services Register customers and vulnerable customers receive appropriate support.
- Support regulatory compliance, reporting requirements, and Guaranteed Standards Scheme (GSS) obligations.
- Drive continuous improvement through exercises, lessons learned, and resilience planning.
- Lead on the wider business AWS Strategy.
- Provide regulatory reporting, performance data, and operational assurance to support compliance with industry standards and customer obligations.
What We're Looking For:
- Operational, logistics, incident management, or emergency response experience.
- Strong stakeholder management and relationship-building skills.
- Experience leading teams, coordinating resources, and delivering results through others.
- Excellent communication, numerical, and IT skills.
- Strong problem-solving and organisational abilities.
- Full UK driving licence.
- Ability to support incident response activities, including out-of-hours and weekend working when required.
Benefits:
- Generous Annual Leave - Starting from 25 days plus bank holidays, increasing with service.
- Holiday Buy & Sell - More flexibility to suit your lifestyle.
- Annual Bonus Scheme - Share in our success.
- Competitive Pension - Helping you plan for the future.
- Life Assurance - Added peace of mind for you and your family.
- Income Protection - Financial support when you need it most.
- Enhanced Family Leave - Supporting the moments that matter.
- Share Schemes - Opportunity to invest in our future and yours.
- Health Cash Plan - Everyday health support for you and your family.
- Employee Assistance Programme - 24/7 wellbeing, financial and emotional support.
- Free Flu Vaccination - Helping you stay healthy all year round.
- Cycle to Work & Car Share Schemes - Supporting greener, more affordable travel.
- Free On-site Parking & Canteen - Making your working day easier.
- Volunteer Day - One paid day each year to give back to your community.
- Retail Discounts - Savings on shopping, travel, leisure and more.
Closing Date: 2nd October 2026. We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values, which are essential to our success, are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.
Alternative Water Supply Manager in Exeter employer: South West Water Careers
At South West Water, we pride ourselves on being an excellent employer, offering a collaborative work culture that fosters learning and development in the stunning landscapes of the South West. As an Asset Information Technician, you'll enjoy generous benefits including a competitive pension, health support programmes, and opportunities for professional growth, all while contributing to vital infrastructure services that make a real difference in our communities. Join us to be part of a diverse team that values inclusion and encourages you to bring your authentic self to work every day.
