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For Companies At a Glance
- Tasks: Engage with customers in French and Spanish via calls and emails.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy hybrid working options and a supportive work environment.
- Why this job: Perfect for language lovers wanting to make a real impact in customer service.
- Qualifications: Fluency in French and Spanish is essential; customer service experience is a plus.
- Other info: This role is ideal for those in London and surrounding areas.
The predicted salary is between 30000 - 42000 £ per year.
We are recruiting for a Sales & Customer Service Agent to speak both French and Spanish. These positions are Hybrid for London and surrounding areas.
Main Purpose of role:
- Responding to French and Spanish emails
- Answering French and Spanish calls
- Dealing with customer queries on our system
- Translating replies from French and Spanish and Spanish to French
To deliver customer service excellence.
Trilingual Speaking Sales & Customer Service Advisor employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trilingual Speaking Sales & Customer Service Advisor
✨Tip Number 1
Brush up on your language skills! Since this role requires fluency in both French and Spanish, make sure you can confidently handle customer queries in both languages. Practise common phrases and responses that might come up in a customer service context.
✨Tip Number 2
Familiarise yourself with our products and services. Understanding what we offer will help you provide better support to customers and demonstrate your knowledge during the interview process.
✨Tip Number 3
Prepare for role-playing scenarios. In customer service roles, you may be asked to demonstrate how you would handle specific situations. Think about potential customer issues and how you would resolve them effectively.
✨Tip Number 4
Showcase your adaptability. As this is a hybrid role, highlight any previous experience working in flexible environments or managing tasks remotely. This will show us that you're ready for the dynamic nature of the job.
We think you need these skills to ace Trilingual Speaking Sales & Customer Service Advisor
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your proficiency in French and Spanish. Include any relevant certifications or experiences that showcase your language abilities, as this is crucial for the role.
Tailor Your CV: Customise your CV to reflect your experience in sales and customer service. Use specific examples of how you've successfully handled customer queries in both French and Spanish.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your skills but also demonstrates your passion for customer service. Mention why you are interested in this hybrid role and how you can contribute to the company's success.
Showcase Relevant Experience: In your application, include any previous roles where you dealt with customer service or sales, especially in multilingual environments. This will help the company see your suitability for the position.
How to prepare for a job interview at South West Recruitment
✨Brush Up on Your Language Skills
Since the role requires fluency in both French and Spanish, make sure to practice speaking and writing in these languages. Prepare to demonstrate your language skills during the interview by engaging in conversations or answering questions in both languages.
✨Know the Company and Its Values
Research the company’s mission, values, and customer service philosophy. Being able to articulate how your personal values align with theirs will show that you are a good fit for the team.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might encounter in this role. Be ready to discuss how you would handle difficult situations, especially in a multilingual context, showcasing your problem-solving skills and empathy.
✨Showcase Your Adaptability
As the position is hybrid, highlight your ability to work effectively in both remote and in-office settings. Share examples from your past experiences where you successfully adapted to different work environments or challenges.
