At a Glance
- Tasks: Help customers book their dream holidays while providing top-notch service.
- Company: Join a vibrant contact centre team in Canary Wharf, London.
- Benefits: Earn £12.79 per hour plus uncapped commission and enjoy great perks.
- Other info: Enjoy a modern workplace, training opportunities, and fun incentives.
- Why this job: Combine your language skills with a passion for travel in a dynamic role.
- Qualifications: Fluent in Spanish and English with sales experience.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a motivated and customer-focused Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings.
This is a sales-driven position, ideal for someone who thrives in a fast-paced, target-led environment. Fluency in Spanish and English is essential.
Location: Hybrid - Canary Wharf, London (3 days in office)
Salary: £12.79 per hour + uncapped commission (OTE £3,000 annually)
Hours: 40 hours per week, between the hours of 8am - 7pm Monday - Friday and 8am-6pm Saturday
Training: Fully office-based
Key Responsibilities:
- Convert inbound calls into confirmed holiday bookings
- Conduct needs-based conversations to recommend tailored travel packages
- Maximise revenue through upselling and cross-selling
- Manage booking amendments, cancellations and confirmations
- Follow up on leads and support outbound activity during peak periods
- Maintain accurate customer records and follow internal procedures
What You'll Bring:
- Fluent Spanish and English
- Proven success in a sales-driven or customer-facing environment
- Strong commercial awareness and confidence in closing deals
- Excellent communication and rapport-building skills
- Resilience, professionalism and a results-driven mindset
- Ability to multitask across calls, systems and admin
- Experience in travel, tourism or hospitality is an advantage
- Understanding of call centre KPIs and performance culture
What's on Offer:
- Life insurance scheme
- Perkbox membership
- Eye test vouchers
- Excellent training and induction programme
- Modern, recently built premises with staff facilities
- Corporate discounts (gym, restaurants, bars, hairdressing and more)
- Smart-casual dress code
- Charity and fundraising events
- Incentives, prizes and performance rewards
- NVQ qualifications & apprenticeship opportunities
- Recommend-a-friend bonus scheme
To apply for this position, please submit an up-to-date CV, or contact Nikola or Anita for further details.
Spanish & English Speaking Sales & Customer Service Advisor employer: SOUTH WEST RECRUITMENT
Join a dynamic team at our Canary Wharf location, where we prioritise employee growth and a vibrant work culture. With competitive pay, uncapped commission opportunities, and a range of benefits including corporate discounts and NVQ qualifications, we empower our staff to thrive in a fast-paced environment while enjoying a supportive atmosphere that values collaboration and success.
StudySmarter Expert Advice🤫
We think this is how you could land Spanish & English Speaking Sales & Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently explain why you’re the perfect fit for the Sales & Customer Service Advisor role. Highlight your sales experience and language skills to really stand out.
✨Tip Number 3
Be ready to demonstrate your customer service skills during the interview. Think of examples where you've successfully handled customer queries or turned a negative experience into a positive one. We love seeing resilience and problem-solving!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Spanish & English Speaking Sales & Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your sales experience and customer service skills. We want to see how you've thrived in fast-paced environments, so don’t hold back on showcasing your achievements!
Show Off Your Language Skills:Since fluency in Spanish and English is a must, make it clear in your application. We love seeing candidates who can communicate effectively in both languages, so don’t forget to mention any relevant experiences!
Be Results-Driven:In your application, emphasise your results-driven mindset. Share specific examples of how you’ve met or exceeded targets in previous roles. We’re all about converting calls into bookings, so show us you can do it!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at SOUTH WEST RECRUITMENT
✨Brush Up on Your Language Skills
Since fluency in Spanish and English is essential for this role, make sure you practice speaking both languages before the interview. Try to engage in conversations or even role-play scenarios related to customer service and sales to boost your confidence.
✨Know the Company and Its Offerings
Do some research on the company and its travel packages. Familiarise yourself with their services and any recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Sales Scenarios
Expect to be asked about your sales experience and how you handle objections. Prepare specific examples from your past roles where you successfully converted leads into sales or dealt with difficult customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Multitasking Abilities
In a fast-paced environment like a contact centre, multitasking is key. Be ready to discuss how you manage multiple tasks simultaneously, such as handling calls while updating customer records. Share examples that highlight your organisational skills and ability to stay calm under pressure.
