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For Companies At a Glance
- Tasks: Assist customers via phone and email, resolving queries and processing orders.
- Company: Join a leading global customer service provider representing a prestigious Swiss luxury brand.
- Benefits: Enjoy a competitive salary, pension scheme, gym discounts, and career development opportunities.
- Why this job: Be part of a dynamic team, enhance your skills, and contribute to a renowned brand's legacy.
- Qualifications: Fluency in Spanish and English, customer care experience, and a friendly, proactive attitude required.
- Other info: Flexible shifts, vibrant workplace culture, and opportunities for community involvement.
The predicted salary is between 20467 - 28600 £ per year.
Overview
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and fast-paced environment? We are seeking an energetic and dedicated Customer Care Adviser to join our team in Canary Wharf, London. Representing a prestigious global brand, you will play a vital role in ensuring customer satisfaction and upholding the brand\’s reputation for excellence.
This is a full-time position offering 40 paid hours per week , with shifts scheduled 5 days a week between Monday and Sunday , from 8:00 AM to 10:00 PM (8 hours per day) . The role offers a competitive salary of £25,584 and a range of benefits designed to support your professional growth and well-being.
Responsibilities
As a Customer Care Adviser, your primary responsibilities will include:
Qualifications
To excel in this role, you should possess the following qualifications and skills:
Day-to-Day
Your typical day as a Customer Care Adviser will involve:
Benefits
We value our employees and offer a comprehensive benefits package, including:
About Us
We are a leading international outsourced customer service provider with operations across 112 global sites. We specialize in delivering exceptional customer interaction and process management services for our clients through various channels, including phone, email, live chat, and social media.
Our client, a Swiss luxury fashion house established in 1851, is renowned for its high-quality shoes, bags, accessories, and ready-to-wear collections. As a Customer Care Adviser, you will represent this iconic brand and contribute to its legacy of excellence.
Join Us
If you are flexible, enthusiastic, and committed to providing exceptional customer care, we would love to hear from you. Apply today to become a part of our vibrant team and take the next step in your career.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Title: Spanish & English Speaking – Customer Care Adviser Job Reference: 42686 Salary: £25,584 per year Sector: Location:
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Spanish & English Speaking – Customer Care Adviser employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish & English Speaking – Customer Care Adviser
✨Tip Number 1
Familiarise yourself with the brand you’ll be representing. Understanding their products, values, and customer service philosophy will help you connect better with customers and demonstrate your passion during the interview.
✨Tip Number 2
Practice your bilingual communication skills. Since fluency in both Spanish and English is essential, consider role-playing common customer scenarios with a friend to enhance your confidence and fluency in both languages.
✨Tip Number 3
Showcase your ability to thrive in a fast-paced environment by preparing examples from your past experiences. Think of specific situations where you successfully managed multiple tasks or resolved customer issues quickly.
✨Tip Number 4
Demonstrate your team-oriented mindset by discussing how you’ve collaborated with colleagues in previous roles. Highlight any initiatives you took to foster a positive work culture, as this aligns with the company’s values.
We think you need these skills to ace Spanish & English Speaking – Customer Care Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in fast-paced environments. Emphasise your fluency in both Spanish and English, as this is essential for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer queries or resolved issues in previous roles.
Highlight Key Skills: In your application, focus on skills such as attention to detail, time management, and teamwork. These are crucial for the Customer Care Adviser position and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are vital in customer care.
How to prepare for a job interview at South West Recruitment
✨Showcase Your Bilingual Skills
Since fluency in both Spanish and English is essential for this role, be prepared to demonstrate your language skills during the interview. You might be asked to respond to questions in both languages, so practice switching between them smoothly.
✨Highlight Customer Service Experience
Emphasise any previous experience you have in customer care roles. Share specific examples of how you've handled customer queries, resolved issues, or contributed to a positive team environment. This will show your potential employer that you understand the demands of the job.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about common customer service challenges and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Demonstrate a Positive Attitude
A friendly personality and a 'can-do' attitude are crucial for this position. Make sure to convey your enthusiasm for delivering outstanding customer service and your willingness to go the extra mile for customers. This will resonate well with the interviewers.
