Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers in both German and English via calls, emails, and social media.
- Company: Join a fun and sociable team at a hybrid working environment.
- Benefits: Competitive salary, gym discounts, and career development opportunities.
- Why this job: Make a real difference by helping customers while having fun at work!
- Qualifications: Fluent in German and English with strong communication skills.
- Other info: Enjoy a vibrant workplace culture with recognition and rewards.
The predicted salary is between 22000 - 30000 £ per year.
We are recruiting for a permanent German & English Bilingual Customer Service Advisor to speak both German and English.
Main Purpose of Customer Service Advisor role:
- Responding to English and German emails
- Answering English and German calls
- Dealing with customer queries on our system
- Translating replies from English to German and German to English
To deliver customer service excellence in all aspects of supporting the clients' customers over the phone and in writing in both English and German. You will be communicating directly with customers on the phone, by email, social media and live web chat. The Bilingual Customer Service Advisor will report into the German Team Leader.
You should have:
- A natural ability to communicate and empathise
- A confident and professional manner
- A real willingness to help a customer with their challenge
- The desire to have fun at work!
Salary: £26,312 per annum
Location: Hybrid for Ringwood, Hampshire office
Hours: 40 paid hours per week.
Shifts: Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning.
IIP Accredited Employer with a great working culture of fun and sociable team environment.
Pension Scheme with Standard Life
Eye test vouchers and discounts
Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally)
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Apprenticeships qualifications and career flight path schemes
Recognition and reward schemes with Love to Shop Voucher rewards
To apply for this Multilingual Customer Service Advisor position please submit an up to date CV or alternatively call Sara, Nikola or Alan for more details.
German & English Speaking Customer Advisor *Hybrid* in Southampton employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German & English Speaking Customer Advisor *Hybrid* in Southampton
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their fun and sociable environment.
✨Tip Number 2
Practice your bilingual skills! Since you'll be dealing with customers in both German and English, brush up on your language skills. Try role-playing common customer scenarios with a friend or even in front of a mirror to build your confidence.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle challenging customer situations in both languages. Having a few examples ready will help you demonstrate your problem-solving skills and empathy during the interview.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show that you’re keen on the role. And remember, apply through our website for the best chance!
We think you need these skills to ace German & English Speaking Customer Advisor *Hybrid* in Southampton
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for a bilingual superstar, make sure your CV highlights your proficiency in both German and English. Use examples that showcase your ability to communicate effectively in both languages, especially in customer service scenarios.
Tailor Your CV: Don’t just send the same CV to every job. Tailor it to fit this role! Mention any relevant experience you have in customer service, especially if it involves handling queries in both languages. We want to see how you can bring your unique skills to our team.
Be Personable in Your Cover Letter: Your cover letter is your chance to show us your personality! Let us know why you’re excited about this role and how you can contribute to our fun and sociable team environment. A little enthusiasm goes a long way!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and it helps us keep everything organised. Plus, you’ll be one step closer to joining our awesome team!
How to prepare for a job interview at South West Recruitment
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure to practice your language skills before the interview. Try having conversations or writing emails in both languages to get comfortable with switching between them.
✨Know the Company Culture
Research the company’s values and culture, especially their emphasis on fun and sociability. Be ready to share how you can contribute to that environment and demonstrate your willingness to help customers with a positive attitude.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might face in this role. Prepare examples of how you would handle inquiries in both languages, showcasing your problem-solving skills and empathy towards customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.