Sales Support Administrator

Sales Support Administrator

Verwood Full-Time 28800 - 43200 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Join our team to process orders and create customer quotations daily.
  • Company: A leading supplier of industrial and office equipment with over 50 years of experience.
  • Benefits: Enjoy 26 days holiday, hybrid working, healthcare, and more perks.
  • Why this job: Be part of a supportive team that values communication and customer service excellence.
  • Qualifications: Strong communication skills and proficiency in Microsoft Office are essential; training provided for AX2012.
  • Other info: Flexible hours and a vibrant work culture await you!

The predicted salary is between 28800 - 43200 Β£ per year.

We are looking for a Sales Support Administrator to join a busy customer support team.

The Company is a leader in the supply of industrial, commercial and office equipment to businesses for over 50 years.

Salary: Β£25,880

Hours: Monday to Thursday 8.30am – 5pm, Friday 8.30am – 4pm

The Role

Reporting to the Sales Support Team Leader, you will deliver excellent service to internal and external customers, ensuring orders and quotations are processed quickly and accurately.

Key Responsibilities

  • Process orders from new and existing customers
  • Create quotations for customers based on their requirements
  • Receive incoming telephone calls and webchats from new and existing customers
  • Update and maintain accurate and up-to-date records on our database
  • Provide accurate and relevant information to customers regarding their orders
  • Be aware of any promotional activity to optimise sales
  • Any ad hoc duties as required
  • Competencies required for the role

  • Excellent telephone manner and written communication skills
  • Computer literate with experience of Microsoft Word, Excel, Outlook and Teams
  • Attention to detail, accuracy and flexibility to provide professional customer service
  • Organised and reliable team player
  • Knowledge of AX2012 would be advantageous but full training will be provided
  • Candidate Profile

  • Team Player
  • Good listener
  • Ability to share success & help others in the team when needed
  • Optimistic in your day to day role
  • Professionalism
  • Confident in dealing with customers
  • High standard of written, verbal and interpersonal skills
  • Energetic and enthusiastic
  • Well organised and reliable
  • Benefits

  • 26 days holiday + bank holidays + earn additional long service days
  • Opportunity to progress within the job role
  • Hybrid working (Currently Monday/Wednesday/Friday from home after training)
  • Salary Sacrifice cycle to work scheme
  • Salary Sacrifice EV scheme
  • Free onsite parking
  • Mid-month \”pick me up\”
  • Health shield Healthcare cash plan upon joining
  • Free will writing service
  • To apply for this excellent opportunity please submit your latest CV and we will be in touch in Due course.

    Job Title: Sales Support Administrator Job Reference: 37353 Salary: Β£25,880 per year Sector: Location:

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    Sales Support Administrator employer: South West Recruitment

    As a leading supplier of industrial, commercial, and office equipment for over 50 years, our company offers a dynamic work environment where employees are valued and supported. With a strong focus on employee growth, we provide comprehensive training, hybrid working options, and generous benefits including 26 days holiday and healthcare schemes, fostering a culture of collaboration and excellence. Join us in a role that not only promises meaningful engagement but also the opportunity to thrive within a dedicated team committed to outstanding customer service.
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    Contact Detail:

    South West Recruitment Recruiting Team

    StudySmarter Expert Advice 🀫

    We think this is how you could land Sales Support Administrator

    ✨Tip Number 1

    Familiarise yourself with the products and services we offer. Understanding our industrial, commercial, and office equipment will help you engage confidently with customers and demonstrate your knowledge during the interview.

    ✨Tip Number 2

    Brush up on your Microsoft Office skills, especially Excel and Outlook. Being proficient in these tools is crucial for processing orders and maintaining accurate records, which are key responsibilities of the role.

    ✨Tip Number 3

    Practice your telephone communication skills. Since you'll be handling incoming calls and webchats, being able to convey information clearly and professionally will set you apart from other candidates.

    ✨Tip Number 4

    Showcase your team player attitude. During the interview, share examples of how you've supported colleagues in the past, as this role requires collaboration and a positive approach to teamwork.

    We think you need these skills to ace Sales Support Administrator

    Excellent Telephone Manner
    Written Communication Skills
    Proficiency in Microsoft Word
    Proficiency in Microsoft Excel
    Proficiency in Microsoft Outlook
    Proficiency in Microsoft Teams
    Attention to Detail
    Accuracy in Order Processing
    Flexibility in Customer Service
    Organisational Skills
    Reliability
    Team Player
    Customer Relationship Management
    Knowledge of AX2012 (advantageous)
    Ability to Handle Incoming Calls and Webchats
    Optimistic Attitude
    Professionalism
    High Standards of Communication
    Enthusiasm

    Some tips for your application 🫑

    Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Support Administrator role. Emphasise your customer service experience, proficiency in Microsoft Office, and any familiarity with AX2012.

    Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills and experiences make you a great fit for the team and how you can contribute to their success.

    Highlight Communication Skills: Since excellent communication is key for this role, ensure you demonstrate your written communication skills in your application. Use clear and concise language, and check for any spelling or grammatical errors.

    Showcase Teamwork and Flexibility: In your application, provide examples of how you've worked effectively in a team and adapted to changing situations. This will show that you possess the qualities they are looking for in a candidate.

    How to prepare for a job interview at South West Recruitment

    ✨Showcase Your Communication Skills

    As a Sales Support Administrator, excellent communication is key. Be prepared to demonstrate your telephone manner and written skills during the interview. Practice answering common questions clearly and concisely.

    ✨Familiarise Yourself with the Company

    Research the company’s history and its position in the market. Understanding their products and services will help you answer questions more effectively and show your genuine interest in the role.

    ✨Highlight Your Organisational Skills

    The role requires attention to detail and organisation. Prepare examples from your past experiences where you successfully managed multiple tasks or maintained accurate records, as this will demonstrate your suitability for the position.

    ✨Prepare for Customer Interaction Scenarios

    Since you'll be dealing with customers directly, think of scenarios where you provided excellent customer service. Be ready to discuss how you handled difficult situations or exceeded customer expectations.

    Sales Support Administrator
    South West Recruitment
    Location: Verwood
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