Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers in English and German via calls, emails, and social media.
- Company: Join a fun and sociable team at a hybrid role in Ringwood.
- Benefits: Competitive salary, gym discounts, and career development opportunities.
- Why this job: Make a real difference by helping customers while having fun at work!
- Qualifications: Fluent in German and English with strong communication skills.
- Other info: Enjoy a great working culture and involvement in local charities.
The predicted salary is between 26312 - 36837 £ per year.
We are recruiting for a permanent German & English Bilingual Customer Service Advisor to speak both German and English.
Main Purpose of Customer Service Advisor role:
- Responding to English and German emails
- Answering English and German calls
- Dealing with customer queries on our system
- Translating replies from English to German and German to English
To deliver customer service excellence in all aspects of supporting the clients' customers over the phone and in writing in both English and German. You will be communicating directly with customers on the phone, by email, social media and live web chat. The Bilingual Customer Service Advisor will report into the German Team Leader.
You should have:
- A natural ability to communicate and empathise
- A confident and professional manner
- A real willingness to help a customer with their challenge
- The desire to have fun at work!
Salary: £26,312 per annum
Location: Hybrid for Ringwood, Hampshire office
Hours: 40 paid hours per week.
Shifts: Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning.
IIP Accredited Employer with a great working culture of fun and sociable team environment.
Pension Scheme with Standard Life.
Eye test vouchers and discounts.
Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally).
Involvement with local charities and fundraising days.
Campaign specific benefits including discounts, incentives and prizes.
Apprenticeships qualifications and career flight path schemes.
Recognition and reward schemes with Love to Shop Voucher rewards.
To apply for this Multilingual Customer Service Advisor position please submit an up to date CV or alternatively call Sara, Nikola or Alan for more details.
German & English Speaking Customer Advisor *Hybrid in Ringwood employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German & English Speaking Customer Advisor *Hybrid in Ringwood
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might have connections in the customer service industry. You never know who might have a lead on that perfect bilingual role!
✨Tip Number 2
Practice makes perfect! Brush up on your German and English communication skills. Try role-playing common customer service scenarios with a friend to build your confidence before those interviews.
✨Tip Number 3
Show off your personality! When you get that interview, let your enthusiasm shine through. Remember, they’re looking for someone who can connect with customers, so don’t be afraid to show your fun side!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at StudySmarter!
We think you need these skills to ace German & English Speaking Customer Advisor *Hybrid in Ringwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your bilingual skills in both German and English. We want to see how you can communicate effectively in both languages, so don’t hold back on showcasing your experience!
Show Your Personality: We love a bit of fun at StudySmarter! When writing your application, let your personality shine through. A confident and professional tone is great, but don’t be afraid to show us your friendly side too.
Highlight Customer Service Experience: Since this role is all about helping customers, make sure to include any relevant customer service experience. Whether it’s handling queries or resolving issues, we want to know how you’ve made a difference for customers in the past.
Apply Through Our Website: For the best chance of landing an interview, apply directly through our website. It’s super easy and ensures your application gets to the right people quickly. Plus, we can’t wait to hear from you!
How to prepare for a job interview at South West Recruitment
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure to practice your language skills before the interview. Try having conversations or writing emails in both languages to ensure you're comfortable switching between them.
✨Know the Company Culture
Research the company’s values and culture, especially their emphasis on fun and sociability. Be prepared to discuss how you can contribute to this environment and share examples of how you've fostered a positive atmosphere in previous roles.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare answers that showcase your problem-solving skills and empathy. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Show Enthusiasm and Willingness to Help
During the interview, let your passion for helping customers shine through. Share stories that highlight your willingness to go the extra mile for customers, as this aligns perfectly with what they’re looking for in a candidate.