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- Tasks: Assist customers with inquiries and upsell products in a dynamic contact centre.
- Company: Join a fun, sociable team at a leading customer service provider.
- Benefits: Enjoy competitive pay, discounts, gym memberships, and a supportive work culture.
- Why this job: Make a real difference by helping customers while developing your sales skills.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Hybrid working options and great career progression opportunities await you.
The predicted salary is between 25584 - 30262 £ per year.
Our established client based in Ringwood, Hampshire is looking to recruit a full time Customer Service and Sales Advisor to join their multi-channel Contact Centre. The role is an inbound contact centre position that will involve handling new orders and customer service actions. The orders element of the role requires basic sales skills, with a good emphasis on upselling. Additional work involves managing emails and various other back office tasks. Full training is provided for all elements of the role.
Key Responsibilities:
- Acting as a liaison between customers and our client, ensuring smooth communication and resolution of inquiries.
- Handling incoming inquiries via phone, email, and other channels and resolving them in a timely and effective manner.
- Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction.
- Documenting interactions accurately and updating customer information in the company database.
- Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary.
- Maintaining a high level of professionalism and adhering to company guidelines and policies.
- Upselling and cross selling on every opportunity presented in order to increase revenue.
- Identifying and maximising sales opportunities through cross selling and upselling plus special promotions on a wide range of retail products.
- Placing customer orders and resolving all customer enquiries at first point of contact efficiently.
- Embracing company core values for respect and equality for all those we come into contact with and providing world class service at all times.
- Taking ownership of personal development and performance.
- Working as a team in a fast-paced target driven environment.
Salary: £12.30 per hour standard hours (£25,584 per annum) or an Out of Hours opportunity paid at £14.55 per hour 10pm to 8am.
Location: Ringwood
Hours: 40 paid hours per week. Shifts are hybrid and rotate between 8.00am to 4.30pm, 9am to 5.30pm, 9.30am to 6pm, 10.30am to 7pm, 11.30am to 8pm, 1.30pm to 10pm or 10pm to 8am (Out of Hours opportunity).
Customer Services Hours: Monday - Friday 8am - 8pm. Saturday and Sunday 9am - 1pm. Shifts on a rotating pattern.
Company Benefits for permanent employees:
- Working culture of fun and sociable team environment.
- 50% discount with More bus for monthly and quarterly tickets.
- Pension Scheme with Standard Life.
- Eye test vouchers and discounts.
- Discounted corporate gym membership with Anytime Fitness.
- Involvement with local charities and fundraising days.
- Campaign specific benefits including discounts, incentives and prizes.
- Recommend a friend scheme paid reward of £500.
- Apprenticeships qualifications and career flight path schemes.
- Recognition and rewards via Perkbox.
- Free car parking.
- Weekly dress down day.
- Free fruit.
- Cycle to work scheme.
Customer Service and Sales Advisor in Ringwood employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Sales Advisor in Ringwood
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling inquiries via phone and email, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your upselling skills! Think of examples from your past experiences where you successfully upsold a product or service. Be ready to discuss how you can apply those skills in this new role to boost sales.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you’re proactive and really want the job. And remember, you can always apply through our website for more opportunities!
We think you need these skills to ace Customer Service and Sales Advisor in Ringwood
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service and Sales Advisor role. Highlight your relevant experience in customer service and sales, and show us how you can bring a customer-centric approach to the team.
Show Off Your Communication Skills: Since this role involves handling inquiries via phone and email, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have in resolving customer issues effectively.
Emphasise Teamwork: We love a good team player! Make sure to include examples of how you've collaborated with others in previous roles. This will show us that you can thrive in our fast-paced, target-driven environment while maintaining professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at South West Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service and Sales Advisor role. Familiarise yourself with the key responsibilities like handling inquiries, upselling, and maintaining customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you would handle customer inquiries or resolve issues. This will help you feel more at ease during the actual interview.
✨Showcase Your Sales Skills
Be prepared to discuss your sales experience and how you've successfully upsold or cross-sold products in the past. Think of specific examples where you identified sales opportunities and how you approached them. This will demonstrate your ability to contribute to the company's revenue goals.
✨Emphasise Teamwork and Adaptability
In a fast-paced environment, being a team player is crucial. Share examples of how you've collaborated with others to achieve a common goal or adapted to changing situations. Highlighting your flexibility and willingness to learn will resonate well with the interviewers.
