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- Tasks: Assist customers with inquiries and manage orders in a dynamic contact centre.
- Company: Join a fun, sociable team in a well-established company.
- Benefits: Enjoy competitive pay, discounts, gym memberships, and a supportive work culture.
- Why this job: Make a real difference by providing excellent customer service and building loyalty.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Flexible hybrid working hours and opportunities for career growth.
The predicted salary is between 25584 - 30262 £ per year.
Our established client based in Ringwood, Hampshire is looking to recruit a full time Customer Service Agent to join their multi-channel Contact Centre. The role is an inbound contact centre position that will involve handling new orders and customer service actions. The orders element of the role requires basic sales skills, with a good emphasis on upselling. Additional work involves managing emails and various other back office tasks. Full training is provided for all elements of the role.
Key Responsibilities of the Customer Service Agent:
- Acting as a liaison between customers and our client, ensuring smooth communication and resolution of inquiries.
- Handling incoming inquiries via phone, email, and other channels and resolving them in a timely and effective manner.
- Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction.
- Documenting interactions accurately and updating customer information in the company database.
- Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary.
- Maintaining a high level of professionalism and adhering to company guidelines and policies.
- Upselling and cross-selling on every opportunity presented in order to increase revenue.
- Identifying and maximising sales opportunities through cross-selling and upselling plus special promotions on a wide range of retail products.
- Placing customer orders and resolving all customer enquiries at first point of contact efficiently.
- Embracing company core values for respect and equality for all those we come into contact with and providing world class service at all times.
- Taking ownership of personal development and performance.
- Working as a team in a fast-paced target driven environment.
Location: Ringwood
Hours: 40 paid hours per week. Shifts are hybrid and rotate between 8.00am to 4.30pm, 9am to 5.30pm, 9.30am to 6pm, 10.30am to 7pm, 11.30am to 8pm, 1.30pm to 10pm or 10pm to 8am (Out of Hours opportunity).
Customer Services Hours: Monday - Friday 8am - 8pm. Saturday and Sunday 9am - 1pm. Shifts on a rotating pattern.
Company Benefits for permanent employees:
- Working culture of fun and sociable team environment.
- 50% discount with More bus for monthly and quarterly tickets.
- Pension Scheme with Standard Life.
- Eye test vouchers and discounts.
- Discounted corporate gym membership with Anytime Fitness.
- Involvement with local charities and fundraising days.
- Campaign specific benefits including discounts, incentives and prizes.
- Recommend a friend scheme paid reward of £500.
- Apprenticeships qualifications and career flight path schemes.
- Recognition and rewards via Perkbox.
- Free car parking.
- Weekly dress down day.
- Free fruit.
- Cycle to work scheme.
Customer Service Agent £12.30 ph to £14.55 ph in Ringwood employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent £12.30 ph to £14.55 ph in Ringwood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the client and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling inquiries and upselling during the actual interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate how you can effectively communicate with customers. Use examples from past experiences to highlight your ability to resolve issues and maintain customer satisfaction.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Agent £12.30 ph to £14.55 ph in Ringwood
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any previous experience in customer service. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that demonstrate your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Just tell us what you can bring to the table in a simple way!
Tailor Your Application: Make sure to customise your application for this role. Mention the key responsibilities from the job description and explain how your experience aligns with them. This shows us that you've done your homework and are genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at South West Recruitment
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Agent. Familiarise yourself with handling inquiries, upselling, and maintaining customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice how you articulate your thoughts. You might want to do mock interviews with friends or family, focusing on clear and concise responses. Remember, demonstrating a customer-centric approach is crucial, so be ready to showcase your ability to handle various customer scenarios.
✨Showcase Your Sales Skills
Be prepared to discuss your experience with upselling and cross-selling. Think of specific examples where you've successfully increased sales or improved customer satisfaction. This will highlight your ability to identify and maximise sales opportunities, which is a key part of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if the company is the right fit for you.
