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- Tasks: Assist customers with inquiries and manage orders in a dynamic contact centre.
- Company: Join a fun and sociable team in Ringwood, Hampshire.
- Benefits: Enjoy competitive pay, discounts, gym memberships, and a supportive work culture.
- Why this job: Make a real difference by providing excellent customer service and building loyalty.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Hybrid working options and full training provided for all roles.
The predicted salary is between 25584 - 30262 £ per year.
Our established client based in Ringwood, Hampshire is looking to recruit a full time Customer Care Advisor to join their multi-channel Contact Centre. The role is an inbound contact centre position that will involve handling new orders and customer service actions. The orders element of the role requires basic sales skills, with a good emphasis on upselling. Additional work involves managing emails and various other back office tasks. Full training is provided for all elements of the role.
Key Responsibilities:
- Acting as a liaison between customers and our client, ensuring smooth communication and resolution of inquiries.
- Handling incoming inquiries via phone, email, and other channels and resolving them in a timely and effective manner.
- Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction.
- Documenting interactions accurately and updating customer information in the company database.
- Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary.
- Maintaining a high level of professionalism and adhering to company guidelines and policies.
- Upselling and cross-selling on every opportunity presented in order to increase revenue.
- Identifying and maximising sales opportunities through cross-selling and upselling plus special promotions on a wide range of retail products.
- Placing customer orders and resolving all customer enquiries at first point of contact efficiently.
- Embracing company core values for respect and equality for all those we come into contact with and providing world-class service at all times.
- Taking ownership of personal development and performance.
- Working as a team in a fast-paced target-driven environment.
Salary: £12.30 per hour standard hours (£25,584 per annum) or an Out of Hours opportunity paid at £14.55 per hour (10pm to 8am).
Location: Ringwood
Hours: 40 paid hours per week. Shifts are hybrid and rotate between 8.00am to 4.30pm, 9am to 5.30pm, 9.30am to 6pm, 10.30am to 7pm, 11.30am to 8pm, 1.30pm to 10pm or 10pm to 8am (Out of Hours opportunity). Customer Services Hours: Monday - Friday 8am - 8pm. Saturday and Sunday 9am - 1pm. Shifts on a rotating pattern.
Company Benefits for permanent employees:
- Working culture of fun and sociable team environment.
- 50% discount with More bus for monthly and quarterly tickets.
- Pension Scheme with Standard Life.
- Eye test vouchers and discounts.
- Discounted corporate gym membership with Anytime Fitness.
- Involvement with local charities and fundraising days.
- Campaign specific benefits including discounts, incentives and prizes.
- Recommend a friend scheme paid reward of £500.
- Apprenticeships qualifications and career flight path schemes.
- Recognition and rewards via Perkbox.
- Free car parking.
- Weekly dress down day.
- Free fruit.
- Cycle to work scheme.
Customer Care Advisor in Ringwood employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor in Ringwood
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Care Advisor, you'll be handling inquiries over the phone and via email. Role-play with a friend or family member to get comfortable with upselling and resolving customer issues on the spot.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to embrace the hybrid working culture.
We think you need these skills to ace Customer Care Advisor in Ringwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Care Advisor role. Highlight any previous customer service experience and sales skills, as these are key for us!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show off your personality and explain why you’re the perfect fit for our team. Don’t forget to mention your enthusiasm for providing top-notch customer service.
Showcase Your Communication Skills: Since this role involves handling inquiries via phone and email, make sure your application demonstrates your strong communication skills. Use clear and concise language to show us you can handle customer interactions smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at South West Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Care Advisor role. Familiarise yourself with the key responsibilities like handling inquiries, upselling, and maintaining customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your communication skills. Try role-playing common customer scenarios with a friend or family member. Focus on being clear, concise, and friendly, as these traits are essential for building rapport with customers.
✨Showcase Your Sales Skills
Be prepared to discuss your sales experience and how you can apply it to upselling and cross-selling in this role. Think of examples where you've successfully identified sales opportunities and how you approached them. This will demonstrate your ability to contribute to the company's revenue goals.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
