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- Tasks: Handle customer inquiries and manage orders in a dynamic call centre environment.
- Company: Join a fun and sociable team at a leading contact centre in Ringwood.
- Benefits: Enjoy competitive pay, discounts, gym memberships, and a supportive work culture.
- Why this job: Make a real difference by providing excellent customer service and upselling opportunities.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Hybrid working options and full training provided for all roles.
The predicted salary is between 25584 - 30262 £ per year.
Our established client based in Ringwood, Hampshire is looking to recruit a full time Call Center Agent to join a multi-channel Contact Centre. The role is an inbound contact centre position that will involve handling new orders and customer service actions. The orders element of the role requires basic sales skills, with a good emphasis on upselling. Additional work involves managing emails and various other back office tasks. Full training is provided for all elements of the role.
Key Responsibilities of the Call Center Agent:
- Acting as a liaison between customers and our client, ensuring smooth communication and resolution of inquiries.
- Handling incoming inquiries via phone, email, and other channels and resolving them in a timely and effective manner.
- Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction.
- Documenting interactions accurately and updating customer information in the company database.
- Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary.
- Maintaining a high level of professionalism and adhering to company guidelines and policies.
- Upselling and cross-selling on every opportunity presented in order to increase revenue.
- Identifying and maximising sales opportunities through cross-selling and upselling plus special promotions on a wide range of retail products.
- Placing customer orders and resolving all customer enquiries at first point of contact efficiently.
- Embracing company core values for respect and equality for all those we come into contact with and providing world-class service at all times.
- Taking ownership of personal development and performance.
- Working as a team in a fast-paced target-driven environment.
Location: Ringwood
Hours: 40 paid hours per week. Shifts are hybrid and rotate between 8.00am to 4.30pm, 9am to 5.30pm, 9.30am to 6pm, 10.30am to 7pm, 11.30am to 8pm, 1.30pm to 10pm or 10pm to 8am (Out of Hours opportunity).
Customer Services Hours: Monday - Friday 8am - 8pm. Saturday and Sunday 9am - 1pm. Shifts on a rotating pattern.
Company Benefits for permanent employees:
- Working culture of fun and sociable team environment.
- 50% discount with More bus for monthly and quarterly tickets.
- Pension Scheme with Standard Life.
- Eye test vouchers and discounts.
- Discounted corporate gym membership with Anytime Fitness.
- Involvement with local charities and fundraising days.
- Campaign specific benefits including discounts, incentives and prizes.
- Recommend a friend scheme paid reward of £500.
- Apprenticeships qualifications and career flight path schemes.
- Recognition and rewards via Perkbox.
- Free car parking.
- Weekly dress down day.
- Free fruit.
- Cycle to work scheme.
Call Center Agent £12.30 ph to £14.55 ph in Ringwood employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Agent £12.30 ph to £14.55 ph in Ringwood
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Call Center Agent, you'll be handling customer inquiries all day. Try role-playing with a friend or family member to get comfortable with upselling and resolving issues on the spot.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved a customer issue or turned a negative situation into a positive one. This will impress your interviewers!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Call Center Agent £12.30 ph to £14.55 ph in Ringwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Call Center Agent role. Highlight any customer service experience and sales skills, as these are key for us!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show off your personality and explain why you’re the perfect fit for our team. Don’t forget to mention your enthusiasm for customer service!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We love straightforward communication, just like we do with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly and easily. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at South West Recruitment
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Call Center Agent. Familiarise yourself with handling inquiries, upselling, and maintaining customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice clear and concise communication. You can do this by role-playing common scenarios with a friend or family member. Focus on how to handle inquiries effectively and maintain a professional tone, even in challenging situations.
✨Showcase Your Customer-Centric Approach
During the interview, highlight your experience in providing excellent customer service. Share specific examples of how you've resolved issues or built customer loyalty in the past. This will demonstrate that you align with the company's values and are ready to contribute positively to their team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training processes, and growth opportunities. This shows that you're not only interested in the job but also in how you can grow within the company, which is something they’ll appreciate.
