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For Companies At a Glance
- Tasks: Join us as a Production Support Planner, estimating jobs and managing customer accounts.
- Company: We are a dynamic CNC engineering firm focused on innovation and quality.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and flexible working hours.
- Why this job: Be part of a collaborative team that values technical expertise and customer relationships.
- Qualifications: CNC engineering experience and proficiency in Microsoft Office 365 are essential.
- Other info: This role offers a chance to grow in a fast-paced manufacturing environment.
The predicted salary is between 36000 - 60000 £ per year.
Role Overview:
We are seeking a highly capable and experienced Production Support Estimator and Planner with a strong background in CNC engineering. This role involves supporting production operations through accurate job estimating, procurement, customer account management, and direct customer engagement. The ideal candidate will combine technical expertise with excellent administrative and communication skills.
Salary: This position comes with a competitive market related salary and comprehensive benefits package. Please call Alan for more details on both.
Hours of Work:
Monday – Thursday 7.15am – 4.45pm
Friday 7.30am – 11.30am
Key Responsibilities:
Estimating & Process Planning
- Estimate machining jobs accurately, including:
- Processes and timings (in collaboration with engineers)
- Methods of manufacture
- Subcontractor involvement and costing
Purchasing & Materials Management
- Source and procure required items including:
- Raw materials
- Cutting tools
- Oils, coolants, and consumables
- Packaging and general supplies
Customer Service & Account Management
- Serve as a key contact for customer accounts.
- Provide updates on orders, production status, and delivery timelines.
- Handle queries, resolve issues, and maintain strong client relationships.
Sales Support
- Attend meetings with existing and potential customers.
- Assist the sales team with technical insights and job feasibility.
- Support quotation and proposal development.
Administrative & Digital Tools
- Use Microsoft Office 365 proficiently for:
- Documentation (Word, Excel, Outlook, Access & PowerPoint)
- Task tracking and planning
Candidate Profile:
Essential:
- Experienced CNC Engineer with strong technical knowledge.
- Proven background in job estimation, purchasing, and customer service.
- Proficient in Microsoft Office 365.
- Strong organizational and communication skills.
- Ability to manage multiple tasks and adapt in a dynamic manufacturing environment.
Desirable:
- Experience working in a subcontract machining environment.
- Familiarity with MRP/ERP systems.
- Commercial awareness and ability to identify cost-saving opportunities.
To Apply for this position please submit an up to date CV and we will be in touch in due course.
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Production Support Planner employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support Planner
✨Tip Number 1
Familiarise yourself with CNC engineering processes and terminology. This will not only help you understand the technical aspects of the role but also enable you to engage more effectively with engineers and customers during discussions.
✨Tip Number 2
Brush up on your Microsoft Office 365 skills, especially Excel for data management and Word for documentation. Being proficient in these tools will demonstrate your capability to handle administrative tasks efficiently.
✨Tip Number 3
Network with professionals in the CNC and manufacturing sectors. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the latest trends and best practices.
✨Tip Number 4
Prepare to discuss your experience in job estimation and customer service during interviews. Be ready to share specific examples of how you've successfully managed client relationships and resolved issues in previous roles.
We think you need these skills to ace Production Support Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in CNC engineering, job estimation, and customer service. Use specific examples that demonstrate your technical expertise and administrative skills relevant to the Production Support Planner role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background aligns with the key responsibilities, such as estimating machining jobs and managing customer accounts. Personalise it to reflect your understanding of the company's needs.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office 365 and any experience with MRP/ERP systems. Discuss your organisational skills and ability to manage multiple tasks, as these are crucial for the dynamic manufacturing environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the role.
How to prepare for a job interview at South West Recruitment
✨Showcase Your Technical Expertise
As a Production Support Planner, it's crucial to demonstrate your strong background in CNC engineering. Be prepared to discuss specific projects where you've successfully estimated machining jobs and collaborated with engineers on processes and timings.
✨Highlight Your Customer Service Skills
This role involves significant customer engagement, so be ready to share examples of how you've managed customer accounts in the past. Discuss how you've handled queries, resolved issues, and maintained strong client relationships to showcase your communication skills.
✨Demonstrate Proficiency in Microsoft Office 365
Since the job requires using Microsoft Office 365 for documentation and task tracking, make sure to mention your experience with these tools. You could even prepare a brief example of how you've used Excel or Word in previous roles to manage tasks effectively.
✨Prepare for Questions on Procurement and Cost Management
Expect questions related to sourcing materials and managing costs. Be ready to discuss your experience in liaising with suppliers, ensuring quality, and identifying cost-saving opportunities, as this will be key to succeeding in the role.
