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For Companies At a Glance
- Tasks: Assist customers with online enquiries and purchases of luxury chocolates.
- Company: Join a top UK confectionery company in a modern contact centre.
- Benefits: Enjoy competitive salary, bonuses, and perks like free parking and discounts.
- Why this job: Gain valuable experience in customer service with excellent training and a fun work culture.
- Qualifications: Good communication skills; previous experience is a plus but not required.
- Other info: Hybrid working options available after initial training; immediate start.
The predicted salary is between 23200 - 32500 £ per year.
Job Overview
A modern Contact Center based in Ringwood, Hampshire is looking to recruit full time Inbound Customer Service Advisors. The role can become hybrid, but training will be in the office for 2-3 weeks minimum. The main focus of the position is to assist customers with online enquiries and purchases of Luxury Chocolates and confectionery from a top UK company.
Ideal Candidate
- Excellent telephone manner
- Good numeracy and literacy
- Good customer service skills
- Analytical, decision making and problem solving abilities
- Previous customer service experience is desirable but not essential as full training will be provided
Salary
- On target earnings £29,184 per annum (£12.30 per hour basic plus up to £300 per month bonus)
- an extra £1.15 per hour achievable as bonus
Hours and Rota
- Rotating shifts (12 week rota, 5 days & 40 hours per week)
- Rota will be on a rotating shift pattern with 2 weeks notice
- Monday to Friday between 8.30am and 7pm (8 hours per day, 8.30am – 5pm, 9am – 5.30pm, 10.30am – 7pm, 11.30am – 8pm)
- Saturday 8 : 30am to 5pm
- Sunday 9am to 5pm
- 40 hrs a week
- 5 working days
- Two weekends per month
Benefits
- Competitive salary + attractive overtime
- 20 days paid holiday + additional days based on length of service
- Suggestion Box Monthly Winner Paid Reward
- Cycle To Work Scheme
- Home Computing Scheme
- Dentist scheme
- Bus Travel scheme
- Eye test vouchers
- Excellent onsite training and induction
- Staff room with complementary refreshments
- Corporate & client discounts, including hairdressing, gym membership, restaurants and bars
- Weekly dress down days
- Involvement with local charities and fundraising days / events
- Prominent Local Employer
- Excellent Training Provided
- Gain Experience
- Immediate Start
- Suitable for Retail Applicants
- Full training provided and paid for
- Great Working Environment
- Accessible by bus
- Free parking off site
Job Title & Reference
Online Confectionery Advisor
Job Reference: 42346
Salary: £12.30 – 13.45 per hour
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Online Confectionery Advisor employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Confectionery Advisor
✨Tip Number 1
Familiarise yourself with the products you'll be advising on. Research the luxury chocolates and confectionery offered by the company to demonstrate your passion and knowledge during any conversations with the hiring team.
✨Tip Number 2
Practice your telephone skills! Since excellent telephone manner is crucial for this role, consider role-playing with a friend or family member to refine your communication style and ensure you sound confident and friendly.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle various customer inquiries or complaints, as being able to showcase your problem-solving abilities will set you apart from other candidates.
✨Tip Number 4
Reach out to current employees or connect with them on LinkedIn. This can give you insights into the company culture and expectations, which you can mention in your discussions to show your genuine interest in the role.
We think you need these skills to ace Online Confectionery Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, even if it's not extensive. Emphasise skills like communication, problem-solving, and any previous roles that involved assisting customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role of Online Confectionery Advisor. Mention your interest in luxury chocolates and how your skills align with the job requirements.
Highlight Relevant Skills: In your application, specifically mention your excellent telephone manner, numeracy, and literacy skills. Provide examples of how you've used these skills in past experiences or situations.
Follow Up: After submitting your application, consider following up with a polite email or call to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at South West Recruitment
✨Showcase Your Customer Service Skills
Since the role focuses on assisting customers with their online enquiries, it's crucial to demonstrate your customer service skills during the interview. Share specific examples of how you've successfully handled customer interactions in the past, even if they are from different industries.
✨Prepare for Common Questions
Anticipate questions related to problem-solving and decision-making, as these are key skills for the position. Think of scenarios where you had to analyse a situation and make a decision that benefited the customer.
✨Familiarise Yourself with the Product
As you'll be advising customers on luxury chocolates and confectionery, take some time to learn about the products offered by the company. This knowledge will not only impress your interviewers but also help you answer questions more effectively.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that show your interest in the role and the company. Inquire about the training process, team dynamics, or opportunities for growth within the company to demonstrate your enthusiasm.
