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- Tasks: Support Benelux consumers with queries and complaints in French and Dutch.
- Company: Join a dynamic team in Canary Wharf, London, focused on customer care.
- Benefits: Enjoy competitive salary, paid training, and perks like discounts and a cycle-to-work scheme.
- Why this job: Be the friendly voice for customers while having fun and making a difference.
- Qualifications: Fluent in French and Dutch, with strong English skills and customer care experience.
- Other info: Flexible shifts, great team environment, and opportunities for personal growth.
The predicted salary is between 24500 - 33500 £ per year.
Our established client based in Canary Wharf, London is looking to recruit a full time Multi Lingual Customer Careline Advisor to speak both French and Dutch.
As a Customer Careline Advisor you will be responsible for delivering excellent customer care and support to Benelux consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of client products, and will handle queries and consumer complaints about these products and their consumption. The role requires you to be a fluent in French and Dutch to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. you will also be required to have strong English second language capabilities.
Skills required:
● Fluent French & Dutch speaker
● Ability to communicate effectively and empathetically with a wide range of consumers and members of the public
● Excellent written and verbal skills in both Finnish and Swedish
● Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
● Customer care experience, preferably within the food industry sector
● strong interest in food and foods for special medical purposes
● IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be a plus
● Flexible to work shifts
● Self-motivated and a team player
● To have fun at work!
Salary:
£29,500 per annum
Hours:
Monday to Friday 8.30am – 5pm, Saturday 9am – 2pm (40 hours per week)
Company Benefits:
and bars;
Job Title: Multilingual French and Dutch Speaking Customer Advisor – Hybrid Job Reference: 37220 Salary: £29.5k per year Sector: Location:
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Multilingual French and Dutch Speaking Customer Advisor – Hybrid employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multilingual French and Dutch Speaking Customer Advisor – Hybrid
✨Tip Number 1
Brush up on your language skills! Since the role requires fluency in both French and Dutch, practice speaking and writing in these languages. Consider engaging in conversations with native speakers or using language exchange apps to enhance your proficiency.
✨Tip Number 2
Familiarise yourself with customer service best practices. Understanding how to handle consumer queries and complaints effectively will set you apart. Look for online courses or resources that focus on customer care, especially in the food industry.
✨Tip Number 3
Research the company and its products thoroughly. Knowing the ins and outs of what you'll be supporting will help you answer questions confidently and show your genuine interest in the role during any interviews.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview. LinkedIn is a great platform for this!
We think you need these skills to ace Multilingual French and Dutch Speaking Customer Advisor – Hybrid
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in both French and Dutch. Include specific examples of how you've used these languages in customer service settings, as this is a key requirement for the role.
Showcase Customer Care Experience: Detail your previous experience in customer care, especially within the food industry if applicable. Use bullet points to outline your responsibilities and achievements in past roles to make it easy for the hiring team to see your qualifications.
Demonstrate Empathy and Communication Skills: In your application, provide examples of how you've effectively communicated with customers, particularly in challenging situations. Highlight your ability to respond empathetically and resolve issues, as this is crucial for the position.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to align with the job description. Use keywords from the job listing, such as 'customer journey', 'personalised solutions', and 'IT skills', to show that you are a perfect fit for the role.
How to prepare for a job interview at South West Recruitment
✨Showcase Your Language Skills
Since the role requires fluency in both French and Dutch, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in either language, so practice speaking clearly and confidently.
✨Emphasise Empathy and Customer Care Experience
Highlight any previous customer service experience, especially in the food industry. Share specific examples where you successfully resolved customer issues or complaints, showcasing your ability to empathise and provide personalised solutions.
✨Familiarise Yourself with the Company and Products
Research the company and its products before the interview. Understanding their offerings will help you answer questions more effectively and show your genuine interest in the role and the company.
✨Prepare for Situational Questions
Expect situational questions that assess how you would handle various customer scenarios. Think about past experiences where you took ownership of a customer journey and be ready to discuss how you anticipated needs and resolved issues.
