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For Companies At a Glance
- Tasks: Deliver top-notch customer support to Benelux consumers in French and Dutch.
- Company: Established client in Canary Wharf, London with a vibrant team culture.
- Benefits: Competitive salary, 20 days holiday, and fun workplace perks.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Fluent in French and Dutch, with strong communication skills.
- Other info: Flexible shifts, excellent training, and opportunities for community involvement.
The predicted salary is between 24500 - 35000 £ per year.
Job Overview
Our established client based in Canary Wharf, London is looking to recruit a full time Multi Lingual Customer Careline Advisor to speak both French and Dutch.
Responsibilities
As a Customer Careline Advisor you will be responsible for delivering excellent customer care and support to Benelux consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of client products, and will handle queries and consumer complaints about these products and their consumption. The role requires you to be fluent in French and Dutch to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. You will also be required to have strong English second language capabilities.
Qualifications & Skills
- Fluent French & Dutch speaker
- Ability to communicate effectively and empathetically with a wide range of consumers and members of the public
- Excellent written and verbal skills in both Finnish and Swedish
- Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
- Customer care experience, preferably within the food industry sector
- Strong interest in food and foods for special medical purposes
- IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be a plus
- Flexible to work shifts
- Self-motivated and a team player
- To have fun at work!
Salary & Working Hours
Salary: £29,500 per annum
Hours: Monday to Friday 7.30am – 4pm / Saturday 8am-1pm (40 hours per week)
Benefits
- Competitive salary + attractive overtime
- 20 days paid holiday + additional days based on length of service
- Suggestion Box Monthly Winner Paid Reward
- Cycle To Work Scheme
- Home Computing Scheme
- Dentist scheme
- Bus Travel scheme
- Eye test vouchers
- Excellent onsite training and induction
- Staff room with complementary refreshments
- Corporate & client discounts, including hairdressing, gym membership, restaurants and bars
- Weekly dress down days
- Involvement with local charities and fundraising days/events
To be considered for this excellent opportunity, please apply now with your up to date CV and we will be in touch in due course
#J-18808-Ljbffr
Mulitilingual French And Dutch Speaking Customer Advisor - Hybrid employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mulitilingual French And Dutch Speaking Customer Advisor - Hybrid
✨Tip Number 1
Get to know the company before your interview! Research their products and values so you can show off your knowledge. This will help us see that you're genuinely interested in being a part of the team.
✨Tip Number 2
Practice your language skills! Since you'll be using French and Dutch daily, brush up on your conversational abilities. We want to hear you speak confidently and fluently during the interview.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle tricky situations or complaints. We love candidates who can demonstrate empathy and problem-solving skills!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're tech-savvy and ready to embrace the digital world.
We think you need these skills to ace Mulitilingual French And Dutch Speaking Customer Advisor - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in French and Dutch, as well as any relevant customer care experience. We want to see how your skills match the job description, so don’t be shy about showcasing your strengths!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about this role. We love seeing personality, so let your enthusiasm come through!
Show Off Your Interpersonal Skills: In your application, mention specific examples of how you've effectively communicated with customers in the past. We’re looking for those empathetic and caring vibes that will resonate with our consumers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us. We can’t wait to hear from you!
How to prepare for a job interview at South West Recruitment
✨Brush Up on Your Language Skills
Since this role requires fluency in both French and Dutch, make sure to practice speaking and writing in both languages before the interview. You could even prepare a few common customer service scenarios in each language to demonstrate your skills.
✨Know the Company and Its Products
Research the company and its product range thoroughly. Understanding what they offer will help you answer questions more effectively and show that you're genuinely interested in the role. Be ready to discuss how you can contribute to their customer care goals.
✨Showcase Your Empathy
As a Customer Careline Advisor, empathy is key. Prepare examples from your past experiences where you successfully handled customer complaints or queries with a caring approach. This will highlight your interpersonal skills and ability to connect with consumers.
✨Familiarise Yourself with CRM Tools
If you have experience with CRM systems like Salesforce, be sure to mention it during the interview. If not, take some time to learn the basics of these tools, as they are often crucial in managing customer interactions efficiently.
