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- Tasks: Deliver top-notch customer care to Benelux consumers in French and Dutch.
- Company: Established client in Canary Wharf with a vibrant work culture.
- Benefits: Competitive salary, paid training, and awesome perks like discounts and dress down days.
- Why this job: Join a fun team and make a real difference in customer experiences.
- Qualifications: Fluent in French and Dutch, with strong communication skills and a passion for food.
- Other info: Flexible shifts, great career growth, and a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Our established client based in Canary Wharf, London is looking to recruit a full time Multi Lingual Customer Careline Advisor to speak both French and Dutch.
As a Customer Careline Advisor you will be responsible for delivering excellent customer care and support to Benelux consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of client products, and will handle queries and consumer complaints about these products and their consumption. The role requires you to be fluent in French and Dutch, to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. You will also be required to have strong English second language capabilities.
Key Qualifications- Fluent French & Dutch speaker
- Ability to communicate effectively and empathetically with a wide range of consumers and members of the public
- Excellent written and verbal skills in both Finnish and Swedish
- Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
- Customer care experience, preferably within the food industry sector
- Strong interest in food and foods for special medical purposes
- IT skills: ability to use Google Suite and Microsoft Office, strong typing skills.
- CRM Knowledge such as Salesforce will be a plus
- Flexible to work shifts
- Self-motivated and a team player
- To have fun at work!
Salary and Working Hours
Salary: £29,500 per annum
Hours: Monday to Friday 7:30am - 4:00pm / Saturday 8:00am-1:00pm (40 hours per week) 5 working days
Full training provided and paid for
Great Working Environment Accessible by bus and Tube
Company Benefits- Competitive salary + attractive overtime
- 20 days paid holiday + additional days based on length of service
- Suggestion Box Monthly Winner Paid Reward
- Cycle To Work Scheme
- Home Computing Scheme
- Dentist scheme
- Bus Travel scheme
- Eye test vouchers
- Excellent onsite training and induction
- Staff room with complementary refreshments
- Corporate & client discounts, including hairdressing, gym membership, restaurants and bars
- Weekly dress down days
- Involvement with local charities and fundraising days / events
To be considered for this excellent opportunity, please apply now with your up to date CV and we will be in touch in due course.
Mulitilingual French and Dutch Speaking Customer Advisor – Hybrid employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mulitilingual French and Dutch Speaking Customer Advisor – Hybrid
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills with a friend or in front of the mirror. Focus on showcasing your language skills and customer care experience, especially how you handle queries and complaints with empathy.
✨Tip Number 3
Research the company culture and values before your interview. This will help you tailor your responses and show that you're not just a fit for the role, but also for the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Mulitilingual French and Dutch Speaking Customer Advisor – Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in French and Dutch, as well as any relevant customer care experience. We want to see how your skills match the role, so don’t be shy about showcasing your language abilities and interpersonal skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer care and your interest in the food industry. We love seeing candidates who can connect their experiences to our values, so let your personality come through.
Showcase Your IT Skills: Since the role requires familiarity with tools like Google Suite and Microsoft Office, mention any relevant experience you have with these platforms. If you’ve used CRM systems like Salesforce, definitely include that too – it’ll make you stand out to us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Don’t miss out!
How to prepare for a job interview at South West Recruitment
✨Brush Up on Your Language Skills
Since this role requires fluency in both French and Dutch, make sure to practice speaking and writing in both languages before the interview. You could even prepare a few common customer service scenarios in each language to demonstrate your skills.
✨Know the Company and Its Products
Research the company and its range of products thoroughly. Understanding what you’ll be supporting will help you answer questions more effectively and show your genuine interest in the role. Plus, it’ll give you a chance to ask insightful questions during the interview.
✨Showcase Your Empathy and Interpersonal Skills
As a Customer Careline Advisor, empathy is key. Prepare examples from your past experiences where you successfully handled customer complaints or queries with care and understanding. This will highlight your ability to connect with consumers on a personal level.
✨Familiarise Yourself with CRM Tools
If you have experience with CRM systems like Salesforce, be ready to discuss it. If not, take some time to learn the basics of these tools, as they are crucial for managing customer interactions. Showing that you’re tech-savvy can set you apart from other candidates.
