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- Tasks: Deliver top-notch customer care to Benelux consumers in French and Dutch.
- Company: Established client in Canary Wharf with a vibrant work culture.
- Benefits: Competitive salary, flexible shifts, and great perks like discounts and paid holidays.
- Why this job: Join a fun team and make a real difference in customer experiences.
- Qualifications: Fluent in French and Dutch, with strong communication and customer care skills.
- Other info: Full training provided, with opportunities for remote work and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Customer Careline Advisor PositionOur established client based in Canary Wharf, London is looking to recruit a full time Multi Lingual Customer Careline Advisor to speak both French and Dutch.
Role OverviewAs a Customer Careline Advisor you will be responsible for delivering excellent customer care and support to Benelux consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of client products, and will handle queries and consumer complaints about these products and their consumption. The role requires you to be fluent in French and Dutch, to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. You will also be required to have strong English second language capabilities.
Key Qualifications
Fluent French & Dutch speaker
Ability to communicate effectively and empathetically with a wide range of consumers and members of the public
Excellent written and verbal skills in both Finnish and Swedish
Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
Customer care experience, preferably within the food industry sector
Strong interest in food and foods for special medical purposes
IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be a plus
Flexible to work shifts
Self-motivated and a team player
To have fun at work!
Salary and Working HoursSalary: £29,500 per annum
Hours:
Monday to Friday 7:30am – 4:00pm / Saturday 8:00am-1:00pm (40 hours per week)
5 working days
Full training provided and paid for
Great Working Environment
Accessible by bus and Tube
Company Benefits
Competitive salary + attractive overtime
20 days paid holiday + additional days based on length of service
Suggestion Box Monthly Winner Paid Reward
Cycle To Work Scheme
Home Computing Scheme
Dentist scheme
Bus Travel scheme
Eye test vouchers
Excellent onsite training and induction
Staff room with complementary refreshments
Corporate & client discounts, including hairdressing, gym membership, restaurants and bars
Weekly dress down days
Involvement with local charities and fundraising days / events
To be considered for this excellent opportunity, please apply now with your up to date CV and we will be in touch in due course.
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Mulitilingual French and Dutch Speaking Customer Advisor – Hybrid employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mulitilingual French and Dutch Speaking Customer Advisor – Hybrid
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios you might face as a Customer Careline Advisor. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in French and Dutch, be prepared to demonstrate your abilities during the interview. Maybe even throw in a few phrases to show you're the real deal!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Mulitilingual French and Dutch Speaking Customer Advisor – Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in French and Dutch, as well as any relevant customer care experience. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and your interest in the food industry. Let us know why you’re the perfect fit for this role and how you can contribute to our team.
Show Off Your Interpersonal Skills: In your application, give examples of how you've effectively communicated with customers in the past. We love seeing candidates who can empathise and connect with consumers, so share those stories!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you don’t miss out on this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at South West Recruitment
✨Brush Up on Your Language Skills
Since this role requires fluency in both French and Dutch, make sure to practice speaking and writing in both languages before the interview. Consider having a mock conversation with a friend or using language apps to sharpen your skills.
✨Know the Company and Its Products
Research the client’s products and their relevance to the Benelux market. Understanding what you’ll be supporting will help you answer questions more effectively and show your genuine interest in the role.
✨Showcase Your Customer Care Experience
Prepare examples from your past experiences where you’ve successfully handled customer queries or complaints. Highlight your ability to empathise and provide personalised solutions, as this is key for the role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think of scenarios related to food and special medical purposes, and be ready to demonstrate your problem-solving skills and customer care approach.
