At a Glance
- Tasks: Deliver top-notch customer care to Benelux consumers across various channels.
- Company: Established client in Canary Wharf with a vibrant team culture.
- Benefits: Competitive salary, paid training, and exciting perks like discounts and rewards.
- Other info: Flexible shifts, excellent career growth, and a supportive work environment.
- Why this job: Join a fun team and make a real difference in customer experiences.
- Qualifications: Fluent in French and Dutch, with strong communication skills.
The predicted salary is between 29500 - 29500 £ per year.
Our established client based in Canary Wharf, London is looking to recruit a full time Multi Lingual Customer Care Advisor to speak both French and Dutch. As a Customer Care Advisor you will be responsible for delivering excellent customer care and support to Benelux consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of client products, and will handle queries and consumer complaints about these products and their consumption.
The role requires you to be fluent in French and Dutch, have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. You will also be required to have strong English second language capabilities.
Skills required for the Multi Lingual Customer Care Advisor:
- Fluent French & Dutch speaker
- Ability to communicate effectively and empathetically with a wide range of consumers and members of the public
- Excellent written and verbal skills in both Finnish and Swedish
- Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions
- Customer care experience, preferably within the food industry sector
- Strong interest in food and foods for special medical purposes
- IT skills: ability to use Google Suite and Microsoft Office, strong typing skills
- CRM Knowledge such as Salesforce will be a plus
- Flexible to work shifts
- Self-motivated and a team player
- To have fun at work!
Salary: £29,500 per annum
Hours: Monday to Friday 7.30am - 4pm / Saturday 8am-1pm (40 hours per week)
Full training provided and paid for. Accessible by bus and Tube.
Company Benefits:
- Competitive salary + attractive overtime
- 20 days paid holiday + additional days based on length of service
- Suggestion Box Monthly Winner Paid Reward
- Cycle To Work Scheme
- Home Computing Scheme
- Excellent onsite training and induction
- Staff room with complementary refreshments
- Corporate & client discounts, including hairdressing, gym membership, restaurants and bars
- Weekly dress down days
- Involvement with local charities and fundraising days/events
Mulitilingual Dutch And French Speaking Customer Advisor – Hybrid employer: South West Recruitment
Join a leading specialist engineering company in Ringwood, Hampshire, where you will be part of a dynamic team dedicated to innovation in railway and rolling stock maintenance equipment. With a strong focus on employee development, we offer competitive pay, a supportive work culture, and opportunities for growth within the industry, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Mulitilingual Dutch And French Speaking Customer Advisor – Hybrid
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at South West Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like South West Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Mulitilingual Dutch And French Speaking Customer Advisor – Hybrid
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to South West Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at South West Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at South West Recruitment!
How to prepare for a job interview at South West Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
