At a Glance
- Tasks: Provide friendly support to customers via phone, email, and live chat.
- Company: Join a well-known premium retail brand with a supportive team culture.
- Benefits: Earn £26,624 per annum plus bonuses, with hybrid working options.
- Other info: Comprehensive training provided, with ongoing support for your development.
- Why this job: Make a real difference by helping customers and solving their queries.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 12.8 - 12.8 £ per hour.
Job Type: Full Time
Salary: £26,624 per annum / £12.80 per hour
Bonus: On-target bonus of £2,400 per annum
Hours: Full-time, working on a rotating shift pattern, hybrid working once fully trained.
- Monday - Friday: Shifts between 8.30am - 7.00pm
- Saturday: Shifts between 8.30am - 5.00pm
- Sunday: 9.00am - 5.00pm during the Christmas peak period only
Weekend working is on a rota basis, with two days off in lieu when working a weekend.
We are recruiting for Customer Service Consultants to join a busy customer contact centre supporting a well-known premium retail brand. This is an excellent opportunity for someone with strong customer service and communication skills who enjoys helping people and providing a genuinely high level of service.
You will communicate with customers across a variety of channels including telephone, email and live chat, assisting with everything from new orders and product enquiries through to deliveries and resolving problems with existing orders. Full training will be provided before you begin handling live customer enquiries, with ongoing support and development thereafter.
The Role
As a Customer Service Consultant, you will be responsible for providing friendly, professional and personalised support to customers across multiple communication channels. Your duties will include:
- Handling inbound customer service calls.
- Responding to customer enquiries by email and live chat.
- Assisting customers with placing new orders.
- Providing information and recommendations on products and services.
- Resolving order, product, delivery and despatch queries.
- Making outbound calls to customers when required to follow up enquiries.
- Troubleshooting problems and finding appropriate solutions for customers.
- Managing multiple live chat conversations whilst maintaining accuracy and service quality.
- Maintaining a professional and engaging communication style across all customer interactions.
- Working towards individual and team quality, service and performance targets.
- Recording customer information accurately on internal systems.
- Supporting colleagues and other areas of the customer service team during busy periods.
The Ideal Candidate
We are looking for someone who has:
- Previous experience within customer service, retail, hospitality, contact centre or a similar customer-focused environment.
- Excellent verbal and written communication skills.
- A confident and professional telephone manner.
- Strong email and live chat skills.
- The ability to communicate with customers in a friendly, empathetic and helpful manner.
- Good problem-solving skills and the confidence to resolve customer queries.
- Excellent attention to detail.
- Good IT skills, including Microsoft Word, Excel and Outlook.
- The ability to work towards service levels and performance targets.
- A positive, enthusiastic and customer-focused attitude.
- The ability to remain organised and effective during busy periods.
- Previous contact centre experience would be advantageous, but candidates from other strong customer service backgrounds are also encouraged to apply.
What's on Offer
- £26,624 per annum / £12.80 per hour.
- On-target bonus of £2,400 per annum.
- Comprehensive initial training before handling live customer contacts.
- Potential for hybrid working once fully trained.
- Ongoing coaching, training and support.
- Varied customer service role across telephone, email and live chat.
- Opportunity to develop your customer service and contact centre experience.
- Supportive team environment.
To apply for this opportunity, please submit your latest CV and we will be in touch in due course. If you would like further information before applying, please contact Nikola, Anita or Alan for a confidential discussion.
Online Confectionery Advisor in London employer: South West Recruitment
As an Online Confectionery Advisor, you will thrive in a supportive and dynamic team environment that values your contributions and fosters personal growth. With comprehensive training and ongoing development opportunities, this role not only offers competitive pay and bonuses but also the chance to engage with customers in a meaningful way across various communication channels. Located in a vibrant area, the company promotes a positive work culture that prioritises employee well-being and satisfaction, making it an excellent employer for those passionate about customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Online Confectionery Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at South West Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like South West Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Online Confectionery Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to South West Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at South West Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at South West Recruitment!
How to prepare for a job interview at South West Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
