At a Glance
- Tasks: Support Japanese-speaking customers during a crucial data breach response campaign.
- Company: Join a professional team in a supportive and dynamic environment.
- Benefits: Competitive pay, full training, hybrid to remote work options.
- Other info: Opportunity to work on a high-profile international project.
- Why this job: Make a real difference by helping customers during a sensitive time.
- Qualifications: Fluent Japanese and English, strong customer service skills required.
The predicted salary is between 14 - 14 £ per hour.
Location: Hybrid – London (likely to become fully remote)
Pay: £14.00 per hour (Day Shift) £15.00 per hour (Night Shift)
Start Date: Expected 13th July (subject to change)
We are currently recruiting 4 Japanese Speaking Customer Support Specialists to join an important temporary project supporting a major data breach response campaign. This is an excellent opportunity for fluent Japanese speakers with strong customer service skills to join a professional and supportive team, helping customers during a sensitive and important time. Initially, the role will be hybrid from either our Ringwood or London office, although it is expected to move to remote working shortly after the project begins due to the shift patterns.
The Role
As a Customer Support Specialist, you will be the first point of contact for Japanese-speaking customers who have questions following a data security incident. Working within a busy contact centre environment, you'll provide reassurance, answer enquiries using approved guidance and help customers understand information in a clear, calm and supportive manner. Full training will be provided before you begin taking calls.
Key Responsibilities
- Answer inbound calls from Japanese-speaking customers.
- Provide clear, professional and empathetic customer support.
- Respond to customer enquiries using approved FAQs and guidance.
- Explain information in a straightforward and reassuring way.
- Accurately record customer interactions.
- Follow strict data protection and confidentiality procedures.
- Work as part of a supportive customer response team.
What We're Looking For
- Fluent spoken and written Japanese and English (essential).
- Excellent communication and customer service skills.
- Previous experience in a customer service, contact centre or office-based role would be an advantage.
- Calm, patient and professional manner.
- Good IT and keyboard skills.
- Ability to remain composed when handling sensitive customer enquiries.
- Reliable with a positive attitude and strong attention to detail.
Shift Patterns
You will be required to work one of the following shifts:
- 12:00am – 7:00am
- 6:00am – 12:00pm
What You'll Receive
- Competitive hourly pay.
- Full training before you start.
- Hybrid working with the opportunity to move to remote working.
- A friendly and supportive team environment.
- The opportunity to work on a high-profile international customer support project.
Please note: As this is a Japanese-speaking role, all shortlisted candidates will be language assessed before submission to our client.
Japanese Speaking Customer Support Specialist in London employer: SOUTH WEST RECRUITMENT
Join a dynamic and supportive team as a Japanese Speaking Customer Support Specialist in London, where you will play a crucial role in assisting customers during a sensitive data breach response. With competitive pay, comprehensive training, and the flexibility of hybrid working that is likely to transition to fully remote, this position offers a unique opportunity for personal and professional growth within a high-profile international project. Experience a work culture that values empathy, communication, and teamwork, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Japanese Speaking Customer Support Specialist in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like SOUTH WEST RECRUITMENT.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like SOUTH WEST RECRUITMENT. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Japanese Speaking Customer Support Specialist in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to SOUTH WEST RECRUITMENT.
How to prepare for a job interview at SOUTH WEST RECRUITMENT
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in SOUTH WEST RECRUITMENT's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services SOUTH WEST RECRUITMENT offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
