At a Glance
- Tasks: Help customers book their dream holidays while upselling travel packages.
- Company: Join a vibrant contact centre team in Canary Wharf, London.
- Benefits: Earn £12.79 per hour plus uncapped commission and enjoy great perks.
- Other info: Enjoy a modern workplace, smart-casual dress code, and fantastic training.
- Why this job: Perfect for those who love sales and want to make holiday dreams come true.
- Qualifications: Fluent in French and English with a knack for sales.
The predicted salary is between 12.79 - 12.79 £ per hour.
We are seeking a motivated and customer‑focused Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings. This is a sales‑driven position, ideal for someone who thrives in a fast‑paced, target‑led environment. Fluency in French and English is essential.
Location: Hybrid – Canary Wharf, London (3 days in office)
Salary: £12.79 per hour + uncapped commission (OTE £3,000 annually)
Hours: 40 hours per week, between the hours of 8am – 7pm Monday – Friday and 8am-6pm Saturday
Training: Fully office‑based
Key Responsibilities:
- Convert inbound calls into confirmed holiday bookings
- Conduct needs‑based conversations to recommend tailored travel packages
- Maximise revenue through upselling and cross‑selling
- Manage booking amendments, cancellations and confirmations
- Follow up on leads and support outbound activity during peak periods
- Maintain accurate customer records and follow internal procedures
What You’ll Bring:
- Fluent French and English
- Proven success in a sales‑driven or customer‑facing environment
- Strong commercial awareness and confidence in closing deals
- Excellent communication and rapport‑building skills
- Resilience, professionalism and a results‑driven mindset
- Ability to multitask across calls, systems and admin
- Experience in travel, tourism or hospitality is an advantage
- Understanding of call centre KPIs and performance culture
What’s on Offer:
- Life insurance scheme
- Perkbox membership
- Eye test vouchers
- Excellent training and induction programme
- Modern, recently built premises with staff facilities
- Corporate discounts (gym, restaurants, bars, hairdressing and more)
- Smart‑casual dress code
- Charity and fundraising events
- Incentives, prizes and performance rewards
- NVQ qualifications & apprenticeship opportunities
- Recommend‑a‑friend bonus scheme
To apply for this position, please submit an up‑to‑date CV, or contact Nikola or Anita on 01202 292907 for further details.
French & English Speaking Sales & Customer Service Advisor in London employer: SOUTH WEST RECRUITMENT
Join a dynamic team at our Canary Wharf location, where we prioritise a vibrant work culture and employee development. As a Sales & Customer Service Advisor, you'll enjoy competitive pay, uncapped commission, and a range of benefits including corporate discounts and training opportunities, all while working in a modern office environment that fosters collaboration and success.
StudySmarter Expert Advice🤫
We think this is how you could land French & English Speaking Sales & Customer Service Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SOUTH WEST RECRUITMENT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SOUTH WEST RECRUITMENT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace French & English Speaking Sales & Customer Service Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SOUTH WEST RECRUITMENT:Your cover letter is your chance to shine! Tell us why you want to work at SOUTH WEST RECRUITMENT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SOUTH WEST RECRUITMENT!
How to prepare for a job interview at SOUTH WEST RECRUITMENT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
