At a Glance
- Tasks: Support Finnish-speaking customers with their enquiries and complaints in a friendly, professional manner.
- Company: Join a leading international food and nutrition brand in Canary Wharf.
- Benefits: Competitive salary, comprehensive training, and career development opportunities.
- Other info: Flexible hours and a supportive team environment await you!
- Why this job: Make a real difference by helping customers with their nutrition needs.
- Qualifications: Fluent in Finnish and English, with strong communication skills.
The predicted salary is between 28000 - 28000 £ per year.
We are recruiting a Finnish-Speaking Customer Care Advisor to join an established customer service team based in Canary Wharf, supporting the consumers of a major international food and nutrition brand. You will be the first point of contact for Finnish-speaking consumers, providing a professional, friendly and empathetic service across a range of communication channels.
The Role
- Responding to consumer enquiries and complaints regarding food and nutrition products.
- Providing support in Finnish, both verbally and in writing.
- Taking ownership of enquiries through to resolution.
- Handling potentially sensitive conversations in an empathetic and professional manner.
- Accurately recording consumer information and maintaining high data-quality standards.
- Working to agreed customer satisfaction, quality and productivity targets.
- Following established procedures and quality processes.
- Working alongside product, quality and knowledge specialists when required.
The Ideal Candidate
- Fluent Finnish – written and spoken.
- A strong standard of written and spoken English.
- Excellent communication and interpersonal skills.
- A friendly, caring and empathetic approach to customer service.
- The ability to take ownership of enquiries and find appropriate solutions.
- Good IT and typing skills, including Microsoft Office or Google Workspace.
- The ability to work effectively both independently and as part of a team.
Previous customer service experience would be advantageous, particularly within food, nutrition or consumer products, although full training will be provided. Experience using a CRM system such as Salesforce would also be useful.
Training & Development
You will receive comprehensive initial and ongoing training, covering the products and services you will be supporting, customer care procedures, systems, data protection and communication skills. There are also opportunities for career development and progression, with the potential to take on additional responsibilities as your experience develops.
Please note: flexibility may occasionally be required to cover additional evening or weekend hours according to business requirements.
To apply, please submit your latest CV and we will be in touch in due course. Alternatively, please contact Alan, Anita or Nikola for further information.
Finnish Speaking Customer Advisor in London employer: South West Recruitment
Join a leading specialist engineering company in Ringwood, Hampshire, where you will be part of a dynamic team dedicated to innovation in railway and rolling stock maintenance equipment. With a strong focus on employee development, we offer competitive pay, a supportive work culture, and opportunities for growth within the industry, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Finnish Speaking Customer Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at South West Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like South West Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Finnish Speaking Customer Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to South West Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at South West Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at South West Recruitment!
How to prepare for a job interview at South West Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
