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For Companies At a Glance
- Tasks: Provide exceptional customer service and drive sales for prestigious clients.
- Company: Dynamic company in Canary Wharf with a focus on innovation and growth.
- Benefits: Competitive pay, uncapped commission, training, and exclusive discounts.
- Why this job: Join a vibrant team and make a real impact in customer service.
- Qualifications: Fluency in Dutch and English, with strong communication and sales skills.
- Other info: Opportunities for career progression and involvement in local charities.
The predicted salary is between 23985 - 30000 £ per year.
We are seeking a motivated and customer-focused individual to join our team as an Inbound Sales & Customer Service Agent. This role involves working with prestigious clients providing exceptional service and sales support to European customers. The position is based in our Head Office in Canary Wharf, London, with hybrid working options available after completing on-site training. If you are fluent in Dutch and English, have a passion for customer service, and possess a natural ability to drive sales, we encourage you to apply for this exciting opportunity.
Responsibilities
- Handling incoming calls for both sales and service inquiries.
- Managing service requests using the client's application system.
- Generating sales by understanding customer needs and creating desire for products and services.
- Cancelling, modifying, or confirming existing bookings.
- Upselling additional products, services, and extended stays.
This list is not exhaustive, and additional duties may be assigned as required by the business.
Qualifications
- Fluency in Dutch and English.
- Excellent interpersonal and communication skills.
- A natural ability to drive sales and achieve targets.
- Professionalism and emotional resilience.
- Strong attention to detail and multitasking abilities.
- A customer-centric approach, aiming to surprise and delight in every interaction.
- Previous experience in customer service or sales roles (essential).
- Familiarity with call centre practices and KPIs (preferred).
Day-to-Day
- Engaging with customers over the phone to provide exceptional service and meet their travel needs.
- Identifying opportunities to upsell and cross-sell products and services.
- Managing bookings, cancellations, and modifications efficiently.
- Collaborating with team members to achieve performance targets and maintain a high-performance culture.
- Participating in training sessions to enhance your sales and customer service skills.
Benefits
- Competitive hourly rate of £12.30 plus an uncapped commission structure with on-target earnings of £5,000 per annum.
- Full product, system, sales technique, and customer service training.
- BUPA Life Insurance Scheme.
- Access to Perkbox for exclusive discounts and offers.
- Eye test vouchers.
- Corporate discounts on hairdressing, gym memberships, restaurants, and bars.
- Smart casual dress code.
- 20 days of annual leave, plus an additional day for each year of service (up to 5 days).
- Bank holiday entitlement.
- Recently built, modern premises with a staff room offering refreshments.
- Opportunities for career progression to roles such as Social Media Specialist, Trainer, Quality Support Executive, or Team Manager.
- Involvement in local charities and fundraising events.
- Apprenticeship positions and NVQ qualifications available.
- Recommend-a-friend scheme with paid rewards.
If you are ready to take the next step in your career and thrive in a fast-paced, customer-focused environment, we would love to hear from you. Apply today to become part of a dynamic team that values excellence, innovation, and professional growth.
Dutch & English Speaking Customer Advisor * London Hybrid* employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch & English Speaking Customer Advisor * London Hybrid*
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing with a friend or family member. This will help you feel more confident when handling those inbound calls.
✨Tip Number 3
Show off your sales skills during the interview! Think of examples where you've successfully upsold or provided exceptional service. This will demonstrate your ability to drive sales and meet targets.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team!
We think you need these skills to ace Dutch & English Speaking Customer Advisor * London Hybrid*
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in both Dutch and English, make sure to highlight your language proficiency right at the start. Use examples from your past experiences where you’ve successfully communicated in both languages.
Tailor Your Application: Take a moment to read through the job description and align your skills with what we’re looking for. Mention specific customer service or sales experiences that demonstrate your ability to meet our needs.
Be Personable: We love a friendly vibe! When writing your application, let your personality shine through. Use a conversational tone and show us your passion for customer service – it’ll make you stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at South West Recruitment
✨Brush Up on Your Language Skills
Since this role requires fluency in both Dutch and English, make sure to practice speaking and listening in both languages. You might even want to prepare some common customer service phrases or scenarios in both languages to show off your skills during the interview.
✨Know the Company and Its Values
Do a bit of research on the company and its culture. Understanding their approach to customer service and sales will help you align your answers with what they value. This shows that you're genuinely interested in the role and can fit into their team.
✨Prepare for Role-Play Scenarios
Expect to be put in a few role-play situations during the interview. Practise handling customer inquiries, upselling products, or resolving complaints. This will demonstrate your ability to think on your feet and provide excellent customer service.
✨Showcase Your Sales Skills
Be ready to discuss your previous sales experiences and how you've successfully driven sales in past roles. Use specific examples to highlight your achievements and how you can bring that same energy to this position.
