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- Tasks: Assist customers with online enquiries and purchases of luxury chocolates.
- Company: Top UK confectionery company with a modern contact centre.
- Benefits: Competitive salary, bonus potential, and hybrid working options after training.
- Other info: Full training provided in a supportive environment with flexible shifts.
- Why this job: Join a sweet team and help customers indulge in luxury treats.
- Qualifications: Good communication skills; customer service experience is a plus but not required.
The predicted salary is between 29184 - 30000 £ per year.
A modern Contact Center based in Ringwood, Hampshire is looking to recruit full time Inbound Customer Service Advisors. The role can become hybrid, but training will be in the office for 2-3 weeks minimum. The main focus of the position is to assist customers with online enquiries and purchases of Luxury Chocolates and confectionery from a top UK company.
Ideal Candidate
- Excellent telephone manner
- Good numeracy and literacy
- Good customer service skills
- Analytical, decision making and problem solving abilities
- Previous customer service experience is desirable but not essential as full training will be provided
Salary
On target earnings £29,184 per annum (£12.30 per hour basic plus up to £300 per month bonus) an extra £1.15 per hour achievable as bonus
Hours and Rota
Rotating shifts (12 week rota, 5 days)
Online Confectionery Advisor in Hampshire employer: SOUTH WEST RECRUITMENT
Contact Detail:
SOUTH WEST RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Confectionery Advisor in Hampshire
✨Tip Number 1
Make sure you research the company and its products before your interview. Knowing about their luxury chocolates will not only impress them but also help you answer questions more confidently.
✨Tip Number 2
Practice your telephone manner! Since this role is all about assisting customers over the phone, try role-playing with a friend to get comfortable with handling inquiries and providing excellent service.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from your past experiences where you successfully resolved customer issues, even if they’re from different jobs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Online Confectionery Advisor in Hampshire
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you’d be a great fit for our team.
Tailor Your Application: Make sure to customise your application for the Online Confectionery Advisor role. Highlight any relevant experience or skills that match the job description, especially your customer service skills and problem-solving abilities.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your key points stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SOUTH WEST RECRUITMENT
✨Know Your Chocolates
Familiarise yourself with the luxury chocolates and confectionery products offered by the company. Being able to discuss specific products or brands during your interview will show your genuine interest and enthusiasm for the role.
✨Practice Your Phone Skills
Since this role involves a lot of customer interaction over the phone, practice your telephone manner. Try role-playing with a friend or family member to ensure you sound friendly, professional, and confident when answering questions.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've handled customer queries or resolved issues in the past. Even if you don't have direct experience, think of situations where you've had to make decisions or solve problems, as this will demonstrate your analytical abilities.
✨Be Ready for the Rota
Understand that the role involves rotating shifts. Be prepared to discuss your availability and flexibility during the interview. Showing that you're adaptable and willing to work different hours can set you apart from other candidates.