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- Tasks: Assist customers in English and German via calls, emails, and social media.
- Company: Join a fun, sociable team in a hybrid role with a focus on customer excellence.
- Benefits: Enjoy a competitive salary, gym discounts, and a pension scheme.
- Why this job: Perfect for those who love helping others and want a vibrant work culture.
- Qualifications: Fluent in German and English with strong communication skills.
- Other info: Flexible shifts and opportunities for career growth through apprenticeships.
The predicted salary is between 22300 - 30000 £ per year.
We are recruiting for a permanent Customer Service Advisor to speak both German and English.
*Hybrid for London office*
Main Purpose of role:
- Responding to English and German emails, answering English and German calls,
- Dealing with customer quires on our system and translating replies from English to German and German to English.
- To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German.
- You will be communicating directly with customers on the phone, by email, social media and live web chat.
The Multilingual Consultant will report into the German Team Leader.
You should have:
- A natural ability to communicate and empathise
- A confident and professional manner
- A real willingness to help a customer with their challenge
- The desire to have fun at work!
Salary: £26,312 per annum
Location: *Hybrid for London office*
Hours: 40 paid hours per week.
Shifts: Monday – Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am – 8pm. Rota provided 2 weeks in advance for easy planning.
- IIP Accredited Employer
- great working culture of fun and sociable team environment
- Pension Scheme with Standard Life
- Eye test vouchers and discounts
- Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Apprenticeships qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards
To apply for this position please submit an up to date CV or alternatively call Sara, Nikola or Alan for more details.
German & English Speaking Customer Advisor in East London employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German & English Speaking Customer Advisor in East London
✨Tip Number 1
Brush up on your language skills! Since this role requires fluency in both German and English, practice speaking and writing in both languages. Consider engaging in conversations with native speakers or using language exchange apps to enhance your communication abilities.
✨Tip Number 2
Familiarise yourself with customer service best practices. Understanding how to handle customer queries effectively will set you apart. Research common customer service scenarios and think about how you would respond to them in both languages.
✨Tip Number 3
Showcase your empathy and problem-solving skills during the interview. Prepare examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to connect with customers and provide excellent service.
✨Tip Number 4
Get to know StudySmarter's culture! Since we value a fun and sociable work environment, think about how you can contribute to that atmosphere. Be ready to share your ideas on how to make the workplace enjoyable during your interview.
We think you need these skills to ace German & English Speaking Customer Advisor in East London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your bilingual skills in German and English. Include any relevant customer service experience and emphasise your ability to communicate effectively in both languages.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role. Mention specific examples of how you've successfully handled customer queries in the past, especially in a bilingual context.
Highlight Relevant Skills: In your application, focus on skills that are crucial for this role, such as empathy, communication, and problem-solving. Provide examples of how you've demonstrated these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your application is polished and professional, reflecting your attention to detail.
How to prepare for a job interview at South West Recruitment
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or respond to questions in both, so practice speaking and writing in both languages beforehand.
✨Emphasise Your Customer Service Experience
Highlight any previous experience you have in customer service roles. Be ready to share specific examples of how you've successfully handled customer queries, resolved issues, and provided excellent service, especially in a multilingual context.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and empathy. Think of situations where you had to deal with difficult customers or complex queries, and explain how you approached these challenges effectively.
✨Demonstrate Your Team Spirit
The company values a fun and sociable team environment, so be sure to convey your enthusiasm for teamwork. Share experiences where you contributed to a positive team culture or collaborated successfully with colleagues to achieve common goals.
