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- Tasks: Assist customers in English and German via calls, emails, and social media.
- Company: Join a fun and sociable team at a hybrid workplace in Ringwood.
- Benefits: Competitive salary, gym discounts, and career development opportunities.
- Why this job: Make a real difference by helping customers while having fun at work!
- Qualifications: Fluent in English and German with strong communication skills.
- Other info: Enjoy a vibrant culture with recognition and rewards for your hard work.
The predicted salary is between 26312 - 36837 £ per year.
We are recruiting for a permanent Customer Service Advisor to speak both German and English.
*Hybrid for Ringwood, Hampshire office*
Main Purpose of role:
- Responding to English and German emails, answering English and German calls,
- Dealing with customer quires on our system and translating replies from English to German and German to English.
- To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German.
- You will be communicating directly with customers on the phone, by email, social media and live web chat.
The Multilingual Consultant will report into the German Team Leader.
You should have:
- A natural ability to communicate and empathise
- A confident and professional manner
- A real willingness to help a customer with their challenge
- The desire to have fun at work!
Salary: £26,312 per annum
Location: *Hybrid for Ringwood, Hampshire office*
Hours: 40 paid hours per week.
Shifts: Monday – Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am – 8pm. Rota provided 2 weeks in advance for easy planning.
- IIP Accredited Employer
- great working culture of fun and sociable team environment
- Pension Scheme with Standard Life
- Eye test vouchers and discounts
- Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Apprenticeships qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards
To apply for this position please submit an up to date CV or alternatively call Sara, Nikola or Alan for more details.
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German & English Speaking Customer Advisor employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German & English Speaking Customer Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your language skills! Since this role requires both German and English, brush up on your conversational skills. Try role-playing common customer service scenarios with a friend.
✨Tip Number 3
Prepare some questions! Show your interest by asking about team dynamics or how they celebrate success. It’s a great way to engage and demonstrate your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there!
We think you need these skills to ace German & English Speaking Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your bilingual skills in both German and English. We want to see how you can communicate effectively in both languages, so don’t hold back on showcasing your experience!
Show Your Customer Service Skills: In your application, emphasise any previous customer service experience you have. We love candidates who can demonstrate a natural ability to empathise and help customers with their challenges.
Be Professional Yet Fun: We’re all about having fun at work! When writing your application, let your personality shine through while maintaining a professional tone. Show us that you can balance professionalism with a friendly approach.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at South West Recruitment
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure to practice your language skills before the interview. Try having conversations or writing emails in both languages to boost your confidence and ensure you're ready to impress.
✨Know the Company Culture
Familiarise yourself with the company’s values and culture. They emphasise a fun and sociable environment, so think about how you can demonstrate your personality and willingness to contribute to that atmosphere during the interview.
✨Prepare for Customer Scenarios
Expect questions about handling customer queries. Prepare examples from your past experiences where you successfully resolved issues or provided excellent service. This will show your ability to empathise and communicate effectively with customers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
