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- Tasks: Assist customers in English and German via calls, emails, and social media.
- Company: Join a fun, sociable team in a hybrid role based in London.
- Benefits: Enjoy a competitive salary, gym discounts, and a pension scheme.
- Why this job: Be part of a supportive culture with opportunities for growth and community involvement.
- Qualifications: Fluent in both German and English with strong communication skills.
- Other info: Flexible shifts with a rota provided two weeks in advance.
The predicted salary is between 22000 - 30000 £ per year.
We are recruiting for a permanent Customer Service Advisor to speak both German and English. *Hybrid for London office* Main Purpose of role: * Responding to English and German emails, answering English and German calls, * Dealing with customer quires on our system and translating replies from English to German and German to English. * To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German. * You will be communicating directly with customers on the phone, by email, social media and live web chat. The Multilingual Consultant will report into the German Team Leader. You should have: * A natural ability to communicate and empathise * A confident and professional manner * A real willingness to help a customer with their challenge * The desire to have fun at work! Salary: £26,312 per annum Location: *Hybrid for London office* Hours: 40 paid hours per week. Shifts: Monday – Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am – 8pm. Rota provided 2 weeks in advance for easy planning. * IIP Accredited Employer * great working culture of fun and sociable team environment * Pension Scheme with Standard Life * Eye test vouchers and discounts * Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally) * Involvement with local charities and fundraising days * Campaign specific benefits including discounts, incentives and prizes * Apprenticeships qualifications and career flight path schemes * Recognition and reward schemes with Love to Shop Voucher rewards To apply for this position please submit an up to date CV or alternatively call Sara, Nikola or Alan for more details
German & English Speaking Customer Advisor employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German & English Speaking Customer Advisor
✨Tip Number 1
Brush up on your language skills! Since the role requires fluency in both German and English, practice speaking and writing in both languages. Consider engaging in conversations with native speakers or using language exchange apps to enhance your communication abilities.
✨Tip Number 2
Familiarise yourself with customer service best practices. Understanding how to handle customer queries effectively will set you apart. Look into common customer service scenarios and think about how you would respond in both languages.
✨Tip Number 3
Showcase your empathy and problem-solving skills during any interactions. Whether it's a phone call or a chat, demonstrating that you genuinely care about helping customers will make a lasting impression on the hiring team.
✨Tip Number 4
Research StudySmarter's company culture and values. Understanding our fun and sociable environment will help you align your responses during interviews. Be ready to share how you can contribute to this positive atmosphere!
We think you need these skills to ace German & English Speaking Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your bilingual skills in German and English. Include any relevant customer service experience and emphasise your ability to communicate effectively in both languages.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role. Mention specific examples of how you've successfully handled customer queries in the past, especially in a bilingual context.
Showcase Your Communication Skills: Since the role requires excellent communication, consider including a brief section in your application that demonstrates your ability to empathise with customers and resolve issues effectively in both languages.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your application is polished and professional, reflecting your attention to detail.
How to prepare for a job interview at South West Recruitment
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or respond to questions in both, so practice speaking and writing in both languages beforehand.
✨Emphasise Your Customer Service Experience
Highlight any previous experience you have in customer service roles. Be ready to share specific examples of how you've handled customer queries, resolved issues, and provided excellent service, especially in a multilingual context.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and empathy. Think of situations where you successfully helped a customer and be ready to explain your thought process and actions taken.
✨Demonstrate Your Team Spirit
The company values a fun and sociable team environment, so convey your enthusiasm for teamwork. Share experiences where you collaborated with others to achieve a common goal or contributed to a positive workplace culture.
