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For Companies At a Glance
- Tasks: Assist customers in both German and English via calls and emails.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy hybrid working options and competitive pay at £12.65 per hour.
- Why this job: Perfect for bilingual individuals seeking a rewarding role with growth potential.
- Qualifications: Fluency in German and English is essential; customer service experience is a plus.
- Other info: This is a permanent position based in London.
We are recruiting for a permanent Customer Service Advisor to speak both German and English.
*Hybrid for London office*
Main Purpose of role:
- Responding to English and German emails
- Answering English and German calls
- Dealing with customer queries on our system
- Translating replies from English to German and German to English
To deliver customer service / excellence in all aspects of supporting the customers.
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German & English Speaking Advisor London Hybrid £12.65 ph
✨Tip Number 1
Brush up on your language skills! Since the role requires fluency in both German and English, practice speaking and writing in both languages. Consider engaging in conversations with native speakers or using language exchange apps to enhance your proficiency.
✨Tip Number 2
Familiarise yourself with common customer service scenarios. Think about how you would handle various customer queries in both languages. This will help you feel more confident during any potential interviews and demonstrate your problem-solving skills.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for at StudySmarter can help you align your responses during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 4
Prepare for role-play scenarios. In customer service roles, you may be asked to demonstrate how you would handle a call or email. Practising these scenarios in both languages can give you an edge and showcase your communication skills effectively.
We think you need these skills to ace German & English Speaking Advisor London Hybrid £12.65 ph
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your bilingual skills in German and English. Include any relevant customer service experience and specific examples of how you've successfully handled customer queries in both languages.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively in both German and English. Mention why you are interested in this role and how your skills align with the company's needs.
Showcase Relevant Experience: In your application, emphasise any previous roles where you dealt with customer inquiries, especially in a bilingual context. Use metrics or specific outcomes to demonstrate your success in these roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Ensure that your language skills shine through by using clear and professional language in both English and German.
How to prepare for a job interview at South West Recruitment
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to translate a sentence or respond to questions in both languages, so practice speaking and writing in both before the big day.
✨Familiarise Yourself with Customer Service Scenarios
Understand common customer service scenarios and how to handle them effectively. Think of examples from your past experiences where you successfully resolved customer issues, especially in a bilingual context, as this will show your capability in the role.
✨Research the Company
Take some time to learn about the company’s values, mission, and the products or services they offer. This knowledge will not only help you answer questions more effectively but also demonstrate your genuine interest in the position and the company.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer. This could include inquiries about team dynamics, training opportunities, or how success is measured in the role. It shows that you are engaged and serious about the position.
