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- Tasks: Assist customers in both German and English via calls, emails, and social media.
- Company: Join a fun and sociable team at a hybrid working environment in London.
- Benefits: Enjoy a competitive salary, gym discounts, and career development opportunities.
- Why this job: Make a real difference by helping customers while having fun at work!
- Qualifications: Fluent in German and English with strong communication skills.
- Other info: Flexible shifts with a supportive team and great company culture.
The predicted salary is between 22300 - 30000 £ per year.
We are recruiting for a permanent Customer Service Advisor to speak both German and English.
Main Purpose of role:
- Responding to English and German emails
- Answering English and German calls
- Dealing with customer queries on our system
- Translating replies from English to German and German to English
To deliver customer service excellence in all aspects of supporting the clients' customers over the phone and in writing in both English and German. You will be communicating directly with customers on the phone, by email, social media and live web chat. The Multilingual Consultant will report into the German Team Leader.
You should have:
- A natural ability to communicate and empathise
- A confident and professional manner
- A real willingness to help a customer with their challenge
- The desire to have fun at work!
Salary: £26,312 per annum
Location: Hybrid for London office
Hours: 40 paid hours per week.
Shifts: Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning.
IIP Accredited Employer with a great working culture of fun and sociable team environment.
Pension Scheme with Standard Life.
Eye test vouchers and discounts.
Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally).
Involvement with local charities and fundraising days.
Campaign specific benefits including discounts, incentives and prizes.
Apprenticeships qualifications and career flight path schemes.
Recognition and reward schemes with Love to Shop Voucher rewards.
To apply for this position please submit an up to date CV or alternatively call Sara, Nikola or Alan for more details.
German & English Bilingual Customer Service Advisor *Hybrid* employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German & English Bilingual Customer Service Advisor *Hybrid*
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might know someone in the company. A personal connection can really help you stand out.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common customer service scenarios in both German and English. This will boost your confidence and show off your bilingual skills.
✨Tip Number 3
Show your personality! During interviews, let your enthusiasm for helping customers shine through. Remember, they want someone who’s not just skilled but also fun to work with!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our awesome team!
We think you need these skills to ace German & English Bilingual Customer Service Advisor *Hybrid*
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone bilingual, make sure your CV highlights your proficiency in both German and English. Use examples that showcase your ability to communicate effectively in both languages, especially in customer service scenarios.
Tailor Your CV: Don’t just send the same CV to everyone! Tailor it to reflect the skills and experiences that match the job description. Mention any relevant experience in customer service and how you’ve handled queries in both languages.
Keep It Professional Yet Fun: We love a bit of personality! While your application should be professional, don’t shy away from showing your fun side. Mention any experiences that highlight your willingness to help customers and how you enjoy working in a team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at South West Recruitment
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure to practice your language skills before the interview. Try having conversations or writing emails in both languages to get comfortable with switching between them.
✨Know the Company Culture
Research the company’s values and culture, especially their emphasis on fun and sociability. Be prepared to discuss how you can contribute to this environment and share examples of how you've fostered a positive atmosphere in previous roles.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare answers that showcase your problem-solving skills and empathy. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
