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- Tasks: Provide exceptional customer care to French-speaking consumers during a product recall.
- Company: Join a dynamic team in Canary Wharf, London.
- Benefits: Earn £14.18 per hour with immediate start and valuable experience.
- Why this job: Make a real difference while honing your customer service skills.
- Qualifications: Fluent French and strong communication skills required.
- Other info: Perfect for those seeking short-term work or in between jobs.
The predicted salary is between 14 - 14 £ per hour.
Hours: 40 hours per week
Operational hours: Monday to Friday 7.30am till 7pm, Saturday 7.30am till 4pm, Sunday 9am till 4pm
Salary: £14.18 per hour
Location: Canary Wharf - London
Please note: This is a temporary position for 2-3 weeks, ideal for individuals in between jobs. Immediate start available for the right candidate following a short video interview.
Overview
We are seeking multiple French Speaking Customer Service Advisors to join our team on a temporary basis. This role involves providing exceptional customer care to consumers in the French markets affected by a specialised nutrition product recall. You will be the first point of contact for French-speaking consumers, handling inquiries with empathy, accuracy, and professionalism. This is an excellent opportunity for someone with strong communication skills and a passion for delivering outstanding customer service.
Responsibilities
- Handle inbound calls from French-speaking consumers regarding the product recall, providing clear and accurate guidance.
- Respond to recall-related emails and written inquiries with tailored, compliant information.
- Log and process cases in the case management system with meticulous attention to detail.
- Arrange sample returns and resolutions in line with recall policies, liaising with logistics teams as needed.
- Escalate complex or sensitive cases to the appropriate teams while maintaining ownership of the consumer journey.
- Collaborate with subject matter experts, quality specialists, and regulatory colleagues to ensure compliance with recall procedures.
Qualifications
- Fluent written and spoken French (mandatory).
- Excellent written and verbal communication skills.
- Previous customer care experience, preferably within the food industry sector.
- Ability to remain calm and compassionate under pressure, particularly when dealing with vulnerable consumers.
- Strong IT skills, including proficiency in Google Suite and Microsoft Office. CRM knowledge (e.g., Salesforce) is a plus.
- Flexible to work shifts and self-motivated with a team-oriented mindset.
- Experience in high-volume customer service environments where accuracy and compliance are critical is desirable.
Day-to-Day
- Engage with consumers via phone and email, addressing their concerns with empathy and professionalism.
- Accurately document all interactions in the case management system.
- Coordinate with internal teams to ensure timely and effective resolutions.
- Stay informed about recall procedures and regulatory requirements to provide accurate information.
- Maintain a calm and supportive demeanor, ensuring a positive customer experience.
Benefits
- Competitive hourly rate of £14.18 per hour.
- Opportunity to gain valuable experience in a fast-paced, customer-focused environment.
- Immediate start for the right candidate.
- Ideal for individuals seeking short-term work or in between jobs.
If you are fluent in French, have a passion for customer service, and are available for an immediate start, we would love to hear from you. Apply today to join our team and make a difference!
French Speaking - Customer Service Advisor employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking - Customer Service Advisor
✨Tip Number 1
Get ready for that video interview! Make sure you’re in a quiet space, dress smartly, and have a good internet connection. Practise answering common customer service questions in French to show off your language skills.
✨Tip Number 2
Research the company and the product recall situation. Knowing the ins and outs will help you answer questions confidently and demonstrate your commitment to providing excellent customer care.
✨Tip Number 3
Show your passion for customer service during the interview. Share examples of how you've handled tough situations in the past, especially in high-pressure environments. We love to see candidates who can stay calm and compassionate!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for enthusiastic team players like you!
We think you need these skills to ace French Speaking - Customer Service Advisor
Some tips for your application 🫡
Show Off Your French Skills: Since this role is all about helping French-speaking consumers, make sure to highlight your fluency in both written and spoken French. Use clear and professional language in your application to demonstrate your communication skills.
Tailor Your Application: Take a moment to read through the job description and align your experience with what we're looking for. Mention any previous customer service roles, especially in the food industry, to show us you're the right fit for this temporary position.
Be Personable and Professional: We want to see your personality shine through! While keeping it professional, let your passion for customer service come across in your application. Share any relevant experiences that showcase your empathy and ability to handle sensitive situations.
Apply Through Our Website: Don't forget to apply directly through our website! It’s the quickest way for us to receive your application and get you started on this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at South West Recruitment
✨Brush Up on Your French
Since this role requires fluent French, make sure you're comfortable speaking and writing in the language. Practise common customer service phrases and responses to ensure you can communicate clearly and confidently during the interview.
✨Know the Product Recall Inside Out
Familiarise yourself with the specifics of the product recall mentioned in the job description. Understanding the details will help you answer questions effectively and demonstrate your commitment to providing accurate information to consumers.
✨Showcase Your Empathy Skills
This position involves dealing with vulnerable consumers, so be prepared to discuss how you handle sensitive situations. Share examples from your past experiences where you've shown empathy and professionalism, especially under pressure.
✨Highlight Your IT Proficiency
The job mentions strong IT skills, particularly with Google Suite and Microsoft Office. Be ready to talk about your experience with these tools and any CRM systems you've used, like Salesforce, to show that you're tech-savvy and can adapt quickly.
