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For Companies At a Glance
- Tasks: Assist customers in French and Spanish via calls and emails, ensuring top-notch service.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy hybrid working options and a supportive work environment with great perks.
- Why this job: Perfect for language lovers wanting to make an impact while developing their skills.
- Qualifications: Fluency in French and Spanish is essential; customer service experience is a plus.
- Other info: This role is ideal for those in London and surrounding areas.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for a Sales & Customer Service Agent to speak both French and Spanish.
Main Purpose of role:
- Responding to French and Spanish emails
- Answering French and Spanish calls
- Dealing with customer queries on our system
- Translating replies from French and Spanish and Spanish to French
To deliver customer service excellence.
French & Spanish Speaking Sales & Customer Service Advisor employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French & Spanish Speaking Sales & Customer Service Advisor
✨Tip Number 1
Brush up on your language skills! Make sure you're comfortable speaking and writing in both French and Spanish, as you'll be dealing with customer queries in these languages daily. Practising common phrases and customer service scenarios can give you an edge.
✨Tip Number 2
Familiarise yourself with our products and services. Understanding what we offer will help you provide better support to customers and demonstrate your enthusiasm for the role during any interviews or discussions.
✨Tip Number 3
Showcase your customer service experience! Think of specific examples where you've successfully resolved customer issues or provided excellent service. Being able to share these stories can really make you stand out.
✨Tip Number 4
Network with current employees or others in the industry. Engaging with people who work in similar roles can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace French & Spanish Speaking Sales & Customer Service Advisor
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your proficiency in both French and Spanish. Include any relevant certifications or experiences that showcase your language abilities, as this is crucial for the role.
Tailor Your CV: Customise your CV to reflect your experience in sales and customer service. Use specific examples that demonstrate your ability to handle customer queries effectively, especially in a bilingual context.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for customer service. Mention why you are interested in this hybrid role and how your skills align with the company's values.
Showcase Relevant Experience: In your application, include any previous roles where you dealt with customer service or sales, particularly in a multilingual environment. Highlight your problem-solving skills and ability to communicate effectively with diverse customers.
How to prepare for a job interview at South West Recruitment
✨Showcase Your Language Skills
Make sure to demonstrate your proficiency in both French and Spanish during the interview. Be prepared to answer questions or even conduct part of the interview in these languages to showcase your fluency.
✨Understand Customer Service Principles
Familiarise yourself with key customer service principles and be ready to discuss how you would handle various customer scenarios. This will show that you understand the importance of delivering excellent service.
✨Research the Company
Take some time to learn about the company’s values, mission, and products. Being knowledgeable about the company will help you tailor your answers and show genuine interest in the role.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises where you might have to respond to a customer query in either French or Spanish. Practising these scenarios beforehand can help you feel more confident during the interview.
