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- Tasks: Assist customers in French and Spanish via calls, emails, and social media.
- Company: Join a fun, sociable team with a great working culture in London.
- Benefits: Enjoy hybrid work, uncapped commission, gym discounts, and a pension scheme.
- Why this job: Perfect for those who love helping others and want to grow in a supportive environment.
- Qualifications: Fluent in French and Spanish with strong communication skills.
- Other info: Opportunities for career progression and involvement in local charities.
We are recruiting for a Sales & Customer Service Agent to speak both French and Spanish.
Main Purpose of role:
- Responding to French and Spanish emails
- Answering French and Spanish calls
- Dealing with customer queries on our system
- Translating replies from French and Spanish and Spanish to French
To deliver customer service excellence in all aspects of supporting the clients' customers over the phone and in writing in both French and Spanish. You will be communicating directly with customers on the phone, by email, social media and live web chat. You will handle communications from customer enquiries and update customer details (address, payment methods). The Multilingual Consultant will report into the French and Spanish Team Leader.
You should have:
- A natural ability to communicate and empathise
- A confident and professional manner
- A real willingness to help a customer with their challenge
- The desire to have fun at work!
Salary: £13.25 per hour + benefits
Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5000 per annum.
Progression: Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive and Team Manager.
Hours: 40 hours per week, between the hours of 8am - 7pm Monday - Friday, 8-6PM Saturday.
IIP Accredited Employer with a great working culture of fun and sociable team environment.
Benefits include:
- 50% discount with More bus for monthly and quarterly tickets
- Pension Scheme with Standard Life
- Eye test vouchers and discounts
- Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally)
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Recommend a friend scheme with a paid reward of £1000
- Apprenticeships qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards
To be considered for this excellent opportunity, please apply with your C.V and we will be in touch in due course.
French & Spanish Speaking Sales & Customer Service Advisor employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French & Spanish Speaking Sales & Customer Service Advisor
✨Tip Number 1
Brush up on your language skills! Since the role requires fluency in both French and Spanish, practice speaking and writing in these languages regularly. Consider engaging in conversations with native speakers or using language exchange apps to enhance your communication abilities.
✨Tip Number 2
Familiarise yourself with customer service best practices. Understanding how to handle customer queries effectively will set you apart. Research common customer service scenarios and think about how you would respond in both French and Spanish.
✨Tip Number 3
Showcase your empathy and communication skills during any interviews or assessments. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service, highlighting your ability to connect with customers in both languages.
✨Tip Number 4
Network with current or former employees of StudySmarter. Reach out on platforms like LinkedIn to gain insights into the company culture and the specifics of the role. This can also help you get a foot in the door and potentially receive a referral.
We think you need these skills to ace French & Spanish Speaking Sales & Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your language skills in French and Spanish prominently. Include any relevant experience in sales or customer service, and emphasise your ability to communicate effectively in both languages.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your multilingual abilities. Mention specific examples of how you've successfully handled customer queries in the past, especially in French and Spanish.
Showcase Your Communication Skills: In your application, demonstrate your natural ability to empathise and communicate. Use clear and concise language, and consider including a brief example of a challenging customer interaction you managed successfully.
Highlight Your Team Spirit: Since the role involves working in a sociable team environment, mention any previous experiences where you contributed to a positive team culture. This could include teamwork in previous jobs or participation in group projects.
How to prepare for a job interview at South West Recruitment
✨Showcase Your Language Skills
Since the role requires fluency in both French and Spanish, be prepared to demonstrate your language skills during the interview. You might be asked to respond to questions or translate phrases on the spot, so practice speaking and writing in both languages beforehand.
✨Emphasise Customer Service Experience
Highlight any previous experience you have in customer service roles. Be ready to share specific examples of how you've handled customer queries, resolved issues, and provided excellent service, especially in a multilingual context.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing scenarios where you may need to handle a customer complaint or query. This will help the interviewer assess your communication skills and ability to empathise with customers, so practice staying calm and professional under pressure.
✨Research the Company Culture
StudySmarter values a fun and sociable team environment, so make sure to convey your enthusiasm for working in such a setting. Familiarise yourself with their values and be ready to discuss how you can contribute to a positive workplace culture.
