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- Tasks: Be the friendly voice helping Nordic consumers with their queries and complaints.
- Company: Join a well-established client in Canary Wharf, London, known for excellent customer service.
- Benefits: Enjoy a competitive salary, paid training, and awesome perks like discounts and a cycle-to-work scheme.
- Why this job: Make a real impact while having fun in a supportive team environment.
- Qualifications: Fluent in Finnish and English, with strong communication skills and a passion for customer care.
- Other info: Flexible shifts, great working hours, and opportunities to get involved in local charities.
The predicted salary is between 22800 - 34200 £ per year.
Our established client based in Canary Wharf, London is looking to recruit a full time Multi Lingual Customer Careline Advisor to speak both Finnish and English. As a Customer Careline Advisor you will be responsible for delivering excellent customer care and support to Nordic consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of client products, and will handle queries and consumer complaints about these products and their consumption. The role requires you to be a fluent Finnish speaker to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. you will also be required to have strong English second language capabilities. Skills required: ? Fluent Finnish speaker ? Ability to communicate effectively and empathically with a wide range of consumers and members of the public ? Excellent written and verbal skills in both Finnish and English ? Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions. ? Customer care experience, preferably within the food industry sector ? strong interest in food and foods for special medical purposes ? IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be a plus ? Flexible to work shifts ? Self-motivated and a team player ? To have fun at work! Salary: £28,500 per annum Hours: Monday to Saturday 8am – 10pm (40 hours per week) 5 working days Full training provided and paid for Great Working Environment Accessible by bus and Tube Company Benefits: Competitive salary + attractive overtime 20 days paid holiday + additional days based on length of service Suggestion Box Monthly Winner Paid Reward; Cycle To Work Scheme; Home Computing Scheme; Dentist scheme; Bus Travel scheme; Eye test vouchers; Excellent onsite training and induction; Staff room with complementary refreshments; Corporate & client discounts, including hairdressing, gym membership, restaurants and bars; Weekly dress down days; Involvement with local charities and fundraising days/events; To be considered for this excellent opportunity, please apply now with your up to date C.V and we will be in touch in due course.1 JBRP1_UKTJ
Finnish and English Speaking Customer Advisor employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finnish and English Speaking Customer Advisor
✨Tip Number 1
Make sure to highlight your fluency in Finnish and English during any conversations or networking opportunities. Being able to communicate effectively in both languages is crucial for this role, so emphasize your language skills whenever possible.
✨Tip Number 2
Familiarize yourself with the food industry, especially products related to special medical purposes. Showing a strong interest and knowledge in this area can set you apart from other candidates and demonstrate your commitment to the role.
✨Tip Number 3
Practice your interpersonal skills by engaging in conversations with diverse groups of people. This will help you develop the empathy and friendliness needed to handle customer queries and complaints effectively.
✨Tip Number 4
Get comfortable with using Google Suite and Microsoft Office, as well as CRM systems like Salesforce. Being tech-savvy will not only help you in the application process but also in performing your duties efficiently once hired.
We think you need these skills to ace Finnish and English Speaking Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in Finnish and English. Emphasize any customer care experience, especially within the food industry, and showcase your interpersonal skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to empathize with consumers. Mention your interest in food and any relevant experiences that demonstrate your problem-solving skills.
Showcase Relevant Skills: In your application, clearly outline your IT skills, including proficiency in Google Suite and Microsoft Office. If you have experience with CRM systems like Salesforce, be sure to mention it.
Highlight Flexibility and Team Spirit: Express your willingness to work flexible shifts and your ability to work well in a team. Mention any previous experiences where you contributed positively to a team environment.
How to prepare for a job interview at South West Recruitment
✨Showcase Your Language Skills
Since the role requires fluency in both Finnish and English, be prepared to demonstrate your language proficiency during the interview. Practice common customer service scenarios in both languages to show your ability to communicate effectively.
✨Emphasize Empathy and Interpersonal Skills
Highlight your ability to connect with customers on a personal level. Share examples from your past experiences where you successfully resolved customer issues by being empathetic and understanding their needs.
✨Demonstrate Product Knowledge
Familiarize yourself with the client’s products, especially those related to food and special medical purposes. Showing that you have a strong interest and knowledge in these areas will set you apart as a candidate.
✨Prepare for Shift Flexibility
The role requires flexibility in working hours. Be ready to discuss your availability and willingness to work shifts, and express your enthusiasm for being part of a dynamic team environment.
