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- Tasks: Support Dutch-speaking consumers with product recall queries via phone and email.
- Company: Join a supportive team in a dynamic customer service environment.
- Benefits: Earn £14.18 per hour with flexible shifts and quick income.
- Why this job: Make a real difference while gaining valuable experience in a regulated sector.
- Qualifications: Fluent Dutch speaker with strong communication and customer care skills.
- Other info: Temporary role for 2-3 weeks, perfect for those seeking short-term work.
The predicted salary is between 11 - 17 £ per hour.
Hours: 40 hours per week
Operational hours: Monday to Friday 7.30am till 7pm, Saturday 7.30am till 4pm, Sunday 9am till 4pm
Salary: £14.18 per hour
Location: Canary Wharf - London
Immediate Start
We are seeking multiple Dutch-speaking Customer Service Advisors to join our team on a temporary basis for 2-3 weeks only. This is an excellent opportunity for native or fluent Dutch speakers who are looking for a short-term position to earn quick income.
As a Careline Advisor, you will play a vital role in supporting consumers in the Benelux region affected by a specialised nutrition product recall. You will provide empathetic, accurate, and professional assistance to consumers via phone and email, ensuring compliance with regulatory standards.
Responsibilities
- Handle inbound calls and written enquiries from Dutch-speaking consumers regarding the product recall.
- Provide clear, accurate, and empathetic guidance tailored to individual needs.
- Log and process cases in the case management system with attention to detail.
- Arrange sample returns and resolutions in line with recall policies.
- Escalate complex or sensitive cases to the appropriate teams while maintaining ownership of the consumer journey.
- Collaborate with subject matter experts, quality specialists, and regulatory colleagues to ensure compliance and accurate dissemination of information.
Qualifications
- Fluent written and spoken Dutch (mandatory) - this is essential for the role.
- Excellent communication and interpersonal skills with the ability to empathise with consumers.
- Previous customer care experience, preferably in the food industry or a regulated sector.
- Strong IT skills, including proficiency in Google Suite and Microsoft Office. CRM knowledge (e.g., Salesforce) is a plus.
- Ability to remain calm and professional under pressure, especially when dealing with sensitive cases.
- Flexible to work shifts within the operational hours.
- Self-motivated and a team player.
Day-to-Day
- Respond to consumer queries via phone and email, ensuring a high level of customer care.
- Accurately document all interactions in the case management system.
- Liaise with logistics teams to arrange product returns and resolutions.
- Work closely with internal teams to ensure compliance with recall procedures.
- Provide a professional and empathetic service to consumers, particularly those in vulnerable situations.
Benefits
- Competitive hourly rate of £14.18 per hour.
- Opportunity to gain experience in a high-volume, regulated customer service environment.
- Work within a supportive and collaborative team.
- Ideal for individuals in between jobs seeking a short-term position for quick income.
Please note: This position is for native or fluent Dutch speakers only, and this is an essential requirement. The role is temporary, lasting for 2-3 weeks only, making it an ideal opportunity for those seeking short-term work.
If you are a compassionate and detail-oriented individual with the required language skills, we encourage you to apply today!
Dutch Speaking - Customer Service Advisor employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch Speaking - Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to feel confident and ready to showcase your Dutch-speaking skills and customer service experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and keeps you on their radar.
✨Tip Number 4
Apply through our website! We make it super easy for you to find roles that match your skills. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Dutch Speaking - Customer Service Advisor
Some tips for your application 🫡
Show Off Your Dutch Skills: Make sure to highlight your fluency in Dutch right from the start. We want to see how well you can communicate in both written and spoken forms, so don’t hold back on showcasing your language prowess!
Tailor Your Application: Take a moment to customise your application for this role. Mention any relevant customer service experience, especially in regulated sectors or the food industry, as it’ll make you stand out to us.
Be Empathetic: Since you'll be dealing with sensitive cases, let your compassionate side shine through in your application. Share examples of how you've provided empathetic support in previous roles to show us you’re the right fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way to get your application in front of us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at South West Recruitment
✨Brush Up on Your Dutch
Since this role requires fluent Dutch, make sure you practice speaking and writing in Dutch before the interview. You might be asked to demonstrate your language skills, so being comfortable with industry-specific terminology will give you an edge.
✨Showcase Your Empathy
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you successfully handled sensitive situations. This will show that you can connect with consumers and provide the support they need during challenging times.
✨Familiarise Yourself with Product Recalls
Understanding the process of product recalls will be beneficial. Research how recalls work, especially in the food industry, and be ready to discuss how you would handle consumer queries related to such situations.
✨Demonstrate Your IT Skills
Since strong IT skills are essential for this role, be prepared to talk about your experience with Google Suite, Microsoft Office, and any CRM systems like Salesforce. If you have specific examples of how you've used these tools effectively, share them!
