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- Tasks: Assist customers in English and Dutch via calls, emails, and social media.
- Company: Join a fun, sociable team with a great working culture in London.
- Benefits: Enjoy uncapped commission, gym discounts, and a pension scheme.
- Why this job: Perfect for those who love helping others and want to grow their career.
- Qualifications: Fluent in Dutch and English with strong communication skills.
- Other info: Flexible hours with opportunities for progression and rewards.
We are recruiting for a permanent Part Time Customer Service Assistant to speak both Dutch and English. **These positions are Hybrid for London and surrounding areas** Main Purpose of role: Responding to English and Dutch emails, answering English and Dutch calls, Dealing with customer quires on our system and translating replies from English to Dutch and Dutch to English. To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and Dutch. You will be communicating directly with customers on the phone, by email, social media and live web chat. You will handle communications from customers enquiries, Updating customer details (address, payment methods), The Multilingual Consultant will report into the Dutch Team Leader. You should have: A natural ability to communicate and empathise A confident and professional manner A real willingness to help a customer with their challenge The desire to have fun at work! Salary: £12.30 per hour + benefits Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5000 per annum Progression: Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive and Team Manager. Hours: 20-30 hours per week,Between the hours of 8am – 8pm Monday – Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu. IIP Accredited Employer great working culture of fun and sociable team environment 50% discount with More bus for monthly and quarterly tickets Pension Scheme with Standard Life Eye test vouchers and discounts Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally) Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £1000 Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards To be considered for this excellent opportunity, please apply with your C.V and we will be in touch in due course
Dutch & English Speaking Customer Service *Part Time Hybrid employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch & English Speaking Customer Service *Part Time Hybrid
✨Tip Number 1
Familiarise yourself with common customer service scenarios in both Dutch and English. This will help you respond confidently to customer queries during the interview process, showcasing your language skills and problem-solving abilities.
✨Tip Number 2
Practice your communication skills by engaging in conversations with native speakers or through language exchange platforms. This will enhance your fluency and ensure you're comfortable handling calls and emails in both languages.
✨Tip Number 3
Research StudySmarter's values and culture to align your responses during interviews. Demonstrating that you understand our commitment to customer service excellence and a fun work environment can set you apart from other candidates.
✨Tip Number 4
Prepare examples of past experiences where you've successfully resolved customer issues or provided exceptional service. Sharing these stories can illustrate your ability to empathise and communicate effectively, which is crucial for this role.
We think you need these skills to ace Dutch & English Speaking Customer Service *Part Time Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your bilingual skills in Dutch and English. Include any relevant customer service experience and emphasise your ability to communicate effectively in both languages.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role. Mention specific examples of how you've successfully handled customer queries in the past, especially in a bilingual context.
Showcase Your Communication Skills: In your application, demonstrate your natural ability to empathise and communicate clearly. Use concise language and ensure your writing is professional yet friendly, reflecting the company’s culture.
Highlight Your Flexibility: Since the role requires part-time hours including weekends, mention your availability and willingness to work flexible shifts. This shows your commitment and readiness to meet the company's needs.
How to prepare for a job interview at South West Recruitment
✨Showcase Your Language Skills
Since the role requires fluency in both Dutch and English, be prepared to demonstrate your language abilities during the interview. You might be asked to switch between languages or respond to questions in both, so practice speaking and writing in both languages beforehand.
✨Emphasise Your Customer Service Experience
Highlight any previous experience you have in customer service roles. Be ready to share specific examples of how you've handled customer queries, resolved issues, and provided excellent service. This will show that you understand the importance of customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to empathise with customers. Think of situations where you successfully helped a customer and be ready to explain your thought process and actions taken.
✨Demonstrate Your Enthusiasm
The company values a fun and sociable work environment, so let your personality shine through. Show enthusiasm for the role and the company culture during the interview. A positive attitude can make a significant difference in how you're perceived by the interviewers.
