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- Tasks: Assist customers in Dutch and English via calls, emails, and social media.
- Company: Join a fun, sociable team with a great working culture in London.
- Benefits: Enjoy uncapped commission, gym discounts, and a pension scheme.
- Why this job: Perfect for those who love helping others and want to grow their career.
- Qualifications: Fluent in Dutch and English with strong communication skills.
- Other info: Hybrid role with opportunities for progression and involvement in charity events.
We are recruiting for a permanent Customer Service Assistant to speak both Dutch and English. **These positions are Hybrid for London and surrounding areas** Main Purpose of role: Responding to English and Dutch emails, answering English and Dutch calls, Dealing with customer quires on our system and translating replies from English to Dutch and Dutch to English. To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and Dutch. You will be communicating directly with customers on the phone, by email, social media and live web chat. You will handle communications from customers enquiries, Updating customer details (address, payment methods), The Multilingual Consultant will report into the Dutch Team Leader. You should have: A natural ability to communicate and empathise A confident and professional manner A real willingness to help a customer with their challenge The desire to have fun at work! Salary: £12.30 per hour + benefits Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5000 per annum Progression: Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive and Team Manager. Hours: 37.50 per week,Between the hours of 8am – 8pm Monday – Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu. IIP Accredited Employer great working culture of fun and sociable team environment 50% discount with More bus for monthly and quarterly tickets Pension Scheme with Standard Life Eye test vouchers and discounts Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally) Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £1000 Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards To be considered for this excellent opportunity, please apply with your C.V and we will be in touch in due course
Dutch & English Speaking Customer Service *London Hybrid employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch & English Speaking Customer Service *London Hybrid
✨Tip Number 1
Brush up on your Dutch and English language skills, especially in customer service contexts. Practising common phrases and responses can help you feel more confident during the interview process.
✨Tip Number 2
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will not only prepare you for potential questions but also demonstrate your proactive approach to problem-solving.
✨Tip Number 3
Research StudySmarter and our values, particularly our commitment to a fun and sociable work environment. Being able to articulate why you want to work with us and how you align with our culture can set you apart from other candidates.
✨Tip Number 4
Prepare examples of past experiences where you've successfully communicated with customers in both languages. Highlighting your ability to empathise and resolve issues will showcase your suitability for the role.
We think you need these skills to ace Dutch & English Speaking Customer Service *London Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your bilingual skills in Dutch and English. Include any relevant customer service experience and emphasise your ability to communicate effectively in both languages.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role. Mention specific examples of how you've successfully handled customer queries in the past, especially in a bilingual context.
Showcase Your Communication Skills: Since the role requires strong communication abilities, consider including a brief section in your application that demonstrates your proficiency in both languages. You could provide a short translation example or describe a situation where you effectively communicated with customers in both languages.
Highlight Your Team Spirit: The job description mentions a fun and sociable team environment. Share experiences that illustrate your ability to work well in a team and contribute positively to workplace culture, as this will resonate with the employer's values.
How to prepare for a job interview at South West Recruitment
✨Showcase Your Language Skills
Since the role requires fluency in both Dutch and English, be prepared to demonstrate your language abilities during the interview. You might be asked to switch between languages or respond to questions in both, so practice speaking and writing in both languages beforehand.
✨Emphasise Your Customer Service Experience
Highlight any previous experience you have in customer service roles. Be ready to share specific examples of how you've handled customer queries, resolved issues, and provided excellent service. This will show that you understand the importance of customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to empathise with customers. Think of situations where you successfully helped a customer and be ready to explain your thought process and actions taken.
✨Demonstrate Your Team Spirit
The job description mentions a fun and sociable team environment. Be sure to convey your enthusiasm for teamwork and collaboration. Share experiences where you contributed positively to a team dynamic, as this will resonate well with the company's culture.
