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- Tasks: Assist customers in Danish and English via calls, emails, and social media.
- Company: Join a fun, sociable team in a hybrid role based in East London.
- Benefits: Enjoy uncapped commission, gym discounts, and a pension scheme.
- Why this job: Great opportunity for growth with a supportive culture and community involvement.
- Qualifications: Must be fluent in Danish and English with strong communication skills.
- Other info: Flexible shifts with one weekend day every other week.
The predicted salary is between 26700 - 26700 £ per year.
We are recruiting for a permanent Inbound Sales & Customer Service Assistant to speak both Danish and English. These positions are Hybrid for London and surrounding areas.
Main Purpose of role: Responding to English and Danish emails, answering English and Danish calls, dealing with customer queries on our system and translating replies from English to Danish and Danish to English. To deliver customer service excellence in all aspects of supporting the clients' customers over the phone and in writing in both English and Danish. You will be communicating directly with customers on the phone, by email, social media and live web chat. You will handle communications from customer enquiries, updating customer details (address, payment methods). The Multilingual Consultant will report into the Dutch Team Leader.
You should have:
- A natural ability to communicate and empathise
- A confident and professional manner
- A real willingness to help a customer with their challenge
- The desire to have fun at work!
Salary: £26,700 per annum + benefits
Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5000 per annum.
Progression: Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive and Team Manager.
Hours: 37.50 per week, between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu.
Benefits:
- IIP Accredited Employer with a great working culture of fun and sociable team environment
- 50% discount with More bus for monthly and quarterly tickets
- Pension Scheme with Standard Life
- Eye test vouchers and discounts
- Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally)
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Recommend a friend scheme paid reward of £1000
- Apprenticeships qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards
To be considered for this excellent opportunity, please apply with your C.V and we will be in touch in due course.
Danish Speaking Inbound Sales & Customer Advisor in East London employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Danish Speaking Inbound Sales & Customer Advisor in East London
✨Tip Number 1
Familiarise yourself with the company culture and values at StudySmarter. Understanding our commitment to fun and a sociable team environment can help you align your responses during interviews, showcasing how you would fit into our dynamic.
✨Tip Number 2
Brush up on your Danish and English communication skills. Since the role involves translating and responding to customer queries in both languages, being fluent and confident will set you apart from other candidates.
✨Tip Number 3
Prepare for role-play scenarios that might come up during the interview process. Practising how to handle customer inquiries in both languages will demonstrate your ability to empathise and provide excellent service.
✨Tip Number 4
Show enthusiasm for sales and customer service. Highlight any previous experience or success stories related to sales, as this role offers uncapped commission and rewards for achieving targets, which we value highly at StudySmarter.
We think you need these skills to ace Danish Speaking Inbound Sales & Customer Advisor in East London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your language skills in both Danish and English. Include any relevant experience in customer service or sales, and emphasise your ability to communicate effectively in both languages.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role. Mention specific examples of how you've successfully handled customer queries in the past, especially in a bilingual context.
Showcase Your Communication Skills: Since the role requires strong communication abilities, consider including a brief section in your application that demonstrates your proficiency in both languages. You could provide a short translation example or describe a situation where you effectively communicated with customers in both languages.
Highlight Your Team Spirit: The job description mentions a fun and sociable team environment. Share experiences that illustrate your ability to work well in a team and contribute positively to workplace culture. This could be through teamwork in previous roles or participation in team-building activities.
How to prepare for a job interview at South West Recruitment
✨Brush Up on Your Language Skills
Since the role requires fluency in both Danish and English, make sure to practice your language skills before the interview. Be prepared to demonstrate your ability to switch between the two languages seamlessly, especially when discussing customer service scenarios.
✨Showcase Your Customer Service Experience
Highlight any previous experience you have in customer service roles. Be ready to share specific examples of how you've handled customer queries, resolved issues, or provided excellent service. This will show that you understand the importance of customer satisfaction.
✨Demonstrate Empathy and Communication Skills
The job requires a natural ability to communicate and empathise with customers. During the interview, focus on showcasing your interpersonal skills. Use examples that illustrate how you connect with customers and understand their needs.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play exercises during the interview. These may involve handling a customer query in either language. Practising common customer service scenarios can help you feel more confident and prepared to showcase your skills.
