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- Tasks: Assist customers with magazine subscriptions via phone, email, and web chat.
- Company: Join a vibrant team in Ringwood, specialising in diverse magazine collections.
- Benefits: Enjoy competitive pay, flexible hours, and perks like discounts and a cycle-to-work scheme.
- Why this job: Be part of a supportive environment that values growth and offers opportunities for advancement.
- Qualifications: Good communication skills and some customer service experience preferred.
- Other info: Full training provided; hybrid work options available after training.
Customer Service Assistant – Magazine Subscriptions
Home » Jobs » Customer Service Assistant – Magazine Subscriptions
Our established client based in Ringwood is looking to recruit a full time Customer Admin Assistants to help their customers inbound telephone enquiries and magazine subscriptions via email and web chat. This is a lovely campaign with a great team atmosphere.
The client works as an outsourcer for a number of partworks clients who specialise in providing a variety of magazine collection subscriptions to its customers. They cover an exciting range of magazine collections such as comic heroes, crafts & cooking, technology, kids, sci-fi fantasy, model making, sports and military history. The Contact Centre Consultant will be responsible for responding to English emails, answering English and calls, dealing with customer quires on our system. You will be communicating directly with customers on the phone, by email, social media and live web chat. The purpose of the job is to provide a fantastic customer experience by always responding quickly and professionally.
The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help \’raise the bar\’ in terms of customer experience. Growth and development are encouraged and supported and over time will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase.
- Excellent telephone manner
- Excellent numeracy and literacy
- Good analytical, decision making and problem solving abilities
- Previous retail and customer service experience would be beneficial
Job Title: Customer Admin Assistant
Salary: £12,21 per hour
Location: Ringwood, hybrid after training
Hours: 40 paid hours per week.
Shifts: A rota is supplied every two weeks with your working hours. Typical working hours for this role are 9.00 am – 5.00 pm and 11.30 am – 8.00 pm. Contracted hours are 7.00am – 10.00pm Monday to Sunday.The weekend shift will cover the hours between 9.00am-5.00 pm.
Shifts on a rotating pattern
- 40 hrs a week
- Full training provided and paid for
- Accessible by bus
- Free parking off site
Company Benefits:
- Competitive salary + attractive overtime
- 20 days paid holiday + additional days based on length of service
- Suggestion Box Monthly Winner Paid Reward;
- Cycle To Work Scheme;
- Home Computing Scheme;
- Excellent onsite training and induction;
- Staff room with complementary refreshments;
- Corporate & client discounts, including hairdressing, gym membership, restaurants
and bars; - Weekly dress down days;
- Involvement with local charities and fundraising days/events;
To be considered for this excellent opportunity, please apply now with your up to date C.V and we will be in touch in due course.
Job Title: Customer Service Assistant – Magazine Subscriptions
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It also tells you about your rights as an individual with regards to the processing of your personal information, so we recommend that you take the time to read this document.
If you have any questions or want to exercise any of your data protection rights, please contact: Alan Hoey, South West Recruitment Ltd of 1 Holdenhurst Road, Bournemouth, Dorset BH8 8EH.
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Customer Service Assistant – Magazine Subscriptions employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant – Magazine Subscriptions
✨Tip Number 1
Familiarise yourself with the magazine collections offered by the company. Understanding the different genres, such as sci-fi fantasy or crafts, will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via web chat. Since you'll be handling customer inquiries directly, being articulate and friendly can make a significant difference in providing excellent customer service.
✨Tip Number 3
Showcase your problem-solving abilities during any informal discussions or interviews. Think of examples from previous experiences where you've successfully resolved customer issues, as this will highlight your suitability for the role.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding shifts. Since the role involves a rotating schedule, demonstrating your willingness to adapt can set you apart from other candidates.
We think you need these skills to ace Customer Service Assistant – Magazine Subscriptions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in handling inquiries via phone, email, and web chat. Emphasise skills like communication, problem-solving, and any previous retail experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to their team atmosphere.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as excellent telephone manner, numeracy, literacy, and analytical abilities. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at South West Recruitment
✨Showcase Your Communication Skills
As a Customer Service Assistant, you'll be interacting with customers via phone, email, and web chat. Make sure to demonstrate your excellent telephone manner and clear communication skills during the interview. Practice answering common customer queries to show you can handle various situations.
✨Highlight Relevant Experience
If you have previous retail or customer service experience, be sure to mention it. Share specific examples of how you've successfully resolved customer issues or improved their experience. This will help the interviewer see that you have the skills needed for the role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle difficult customer situations. Prepare some examples of past experiences where you had to think on your feet and solve problems effectively. This will showcase your analytical and decision-making abilities.
✨Demonstrate Enthusiasm for the Role
Show genuine interest in the company and the position. Research the types of magazine subscriptions they offer and express your excitement about being part of a team that aims to provide a fantastic customer experience. A positive attitude can make a big difference!
