At a Glance
- Tasks: Support a major UK charity by assisting fundraising efforts through friendly customer service.
- Company: Join a supportive team dedicated to making a difference in people's lives.
- Benefits: Earn £12.80 per hour, with potential for a permanent role and bonuses.
- Other info: Enjoy hybrid working options and comprehensive training in a dynamic setting.
- Why this job: Make a real impact while developing your skills in a rewarding environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 12.8 - 12.8 £ per hour.
Location: Ringwood, Hampshire, hybrid working once fully trained
Job Type: Temporary to Permanent
Salary: £12.80 per hour
Permanent Salary: £26,624 per annum
Bonus: On-target bonus of £2,400 per annum
Hours: Monday to Friday, 9.00am - 5.00pm
We are recruiting for a Customer Service Consultant to join a busy customer contact centre based in Ringwood, supporting a major UK charity and its national fundraising campaign. This is a temporary-to-permanent opportunity, initially paying £12.80 per hour. The role will initially be office-based in Ringwood while you complete your training and become fully established in the position. Once fully trained, there may be the opportunity to work on a hybrid basis, combining office and home working.
This is a particularly rewarding customer service role where you will be supporting members of the public who are organising fundraising events to raise money for people affected by serious illness.
The Role
- As a Customer Service Consultant, you will be the first point of contact for supporters taking part in a major national fundraising campaign.
- You will provide friendly, professional and empathetic support across telephone and email, helping people throughout their fundraising journey.
- Your duties will include:
- Handling inbound telephone calls from supporters.
- Responding to customer enquiries by email.
- Assisting with orders for fundraising materials and information packs.
- Providing guidance on paying in money raised through fundraising activities.
- Assisting with online fundraising page enquiries.
- Making outbound calls where required to follow up queries or provide additional support.
- Recording information accurately on internal systems.
- Adapting your communication style depending on the individual and nature of their enquiry.
- Handling potentially sensitive or emotional conversations with compassion and professionalism.
- Working towards individual and team service, quality and performance targets.
The Ideal Candidate
- Previous experience within customer service, contact centre, retail, hospitality or another customer-focused environment.
- Excellent verbal and written communication skills.
- Strong spelling, grammar and attention to detail.
- A friendly and professional telephone manner.
- A naturally patient, empathetic and understanding approach.
- The confidence to handle sensitive or emotional conversations appropriately.
- Good listening and problem-solving skills.
- Good typing and general IT skills.
- The ability to navigate different computer systems whilst speaking with customers.
- Good Microsoft Office skills, including Word, Excel and Outlook.
- The ability to remain organised and professional within a busy customer service environment.
Previous experience within a charity, fundraising, contact centre or sensitive customer service environment would be advantageous but is not essential.
What's on Offer
- £12.80 per hour during the temporary period.
- Opportunity to secure a permanent position.
- Permanent salary of £26,624 per annum.
- On-target bonus of £2,400 per annum.
- Excellent Monday to Friday, 9.00am - 5.00pm working hours.
- Comprehensive training before handling live customer contacts.
- Potential for hybrid working once fully trained.
- Ongoing coaching, training and support.
- A rewarding role supporting an important national fundraising campaign.
- Friendly and supportive team environment.
Customer Service Advisor employer: South West Recruitment
Join a leading specialist engineering company in Ringwood, Hampshire, where you will be part of a dynamic team dedicated to innovation in railway and rolling stock maintenance equipment. With a strong focus on employee development, we offer competitive pay, a supportive work culture, and opportunities for growth within the industry, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at South West Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like South West Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to South West Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at South West Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at South West Recruitment!
How to prepare for a job interview at South West Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
