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- Tasks: Assist customers with online enquiries and purchases of luxury chocolates.
- Company: Join a top UK company known for its premium confectionery.
- Benefits: Enjoy competitive salary, bonuses, and various employee perks.
- Why this job: Gain valuable experience in a supportive environment with excellent training.
- Qualifications: Good communication skills; previous experience is a plus but not required.
- Other info: Flexible hybrid work options after training; immediate start available.
The predicted salary is between 23200 - 29000 £ per year.
Our established client based in Ringwood, Hampshire is looking to recruit a full time Customer Service Advisor to join multi-channel Contact Centre. The role is an Inbound contact centre role, that will involve handling new orders and Customer Service actions. The orders element of the role requires basic sales skills, with a good emphasis on upselling. Additional work involves the managing of emails and various other \”back office\” tasks. Full training is provided for all elements of the role
*This Customer Service Advisor position is Hybrid for the Ringwood, Hampshire office following training*
Key Responsibilities of the Customer Service Advisor
● Acting as a liaison between customers and our client, ensuring smooth communication and resolution of inquiries.
● Customer Service Advisor will be Handling incoming inquiries via phone, email, and other channels and resolving in a timely and effective manner. Inquiries will range from delivery to warranties, all advisors will be trained on all aspects of the role to ensure customers have one call resolution.
● Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction.
● Documenting interactions accurately and updating customer information in the company database.
● Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary.
● Maintaining a high level of professionalism and adhering to company guidelines and policies.
● Upselling and cross selling on every opportunity presented in order to increase revenue
● Identify and maximise sales opportunities through cross selling and up selling plus special promotions on a wide range of retail products
● Place customer orders and resolve all customer enquiries at first point of contact efficiently
● Embrace Company core values for respect and equality for all those we come in to contact with and provide world class service at all times
● Take ownership of personal development and performance
● Work as a team in a fast-paced target driven environment
Job Title: Customer Service Advisor
Salary: £12.30 per hour standard hours (£25,584 per annum) or an Out of Hours opportunity paid at £14.55 per hour 10pm to 8am
Location: Ringwood
Hours: 40 paid hours per week.
Shifts: Shifts are Hybrid and rotate between 8.00am to 4.30pm, 9am to 5.30pm, 9.30am to 6pm, 10.30am to 7pm, 11.30am to 8pm, 1.30pm to 10pm or 10pm to 8am (Out of Hours opportunity)
Customer Services Hours: Monday – Friday 8am – 8pm. Saturday and Sunday 9am – 1pm
Shifts on a rotating pattern
Company Benefits for permanent employees:
Job Title: Customer Service Advisor Job Reference: 45319 Salary: £25,584 – 30,262 per year Sector: Location:
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Customer Service Advisor employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the luxury chocolate market and the specific products offered by the company. This knowledge will help you engage with customers more effectively and demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your telephone manner by role-playing customer service scenarios with friends or family. This will help you build confidence and improve your communication skills, which are crucial for this position.
✨Tip Number 3
Be prepared to discuss your problem-solving abilities in an interview setting. Think of examples from past experiences where you've successfully resolved issues, as this will showcase your analytical skills and decision-making capabilities.
✨Tip Number 4
Since the role involves a rotating shift pattern, be ready to discuss your flexibility regarding working hours. Showing that you're adaptable and willing to work weekends will make you a more attractive candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, even if it's from retail or other sectors. Emphasise skills like communication, problem-solving, and any previous roles that required a good telephone manner.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to assist customers with online enquiries and purchases, and how your skills align with their requirements.
Highlight Availability: Since the role involves rotating shifts, clearly state your availability in your application. This shows you are flexible and ready to adapt to the company's scheduling needs.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at South West Recruitment
✨Showcase Your Customer Service Skills
Since the role focuses on assisting customers with their enquiries, be prepared to discuss your previous customer service experiences. Even if you don't have direct experience, think of examples from other roles where you've helped others or resolved issues.
✨Demonstrate Good Communication
An excellent telephone manner is crucial for this position. Practice speaking clearly and confidently. During the interview, ensure you listen carefully to questions and respond thoughtfully, showcasing your ability to communicate effectively.
✨Prepare for Problem-Solving Scenarios
The company values analytical and decision-making skills. Be ready to answer situational questions that assess how you would handle specific customer issues. Think of examples where you've successfully solved problems in the past.
✨Understand the Company and Its Products
Familiarise yourself with the luxury chocolates and confectionery the company offers. Showing genuine interest in their products can set you apart and demonstrate your enthusiasm for the role.
