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- Tasks: Assist customers with online enquiries and purchases of luxury chocolates.
- Company: Join a top UK company known for its premium confectionery.
- Benefits: Enjoy competitive salary, bonuses, and various employee perks.
- Why this job: Gain valuable experience in a supportive environment with excellent training.
- Qualifications: Good communication skills; previous experience is a plus but not required.
- Other info: Flexible hybrid work options after training; immediate start available.
The predicted salary is between 23200 - 29000 £ per year.
A modern Contact Centre based in Ringwood, Hampshire is looking to recruit full time Inbound Customer Service Advisors. The role can become hybrid, but training will be in the office for 2-3 weeks mininum The main focus of the position to assist their customers with online enquiries and purchases of Luxury Chocolates and confectionery from a top UK company. The ideal candidate will have: Excellent telephone manner Good numeracy and literacy Good customer service skills Analytical, decision making and problem solving abilities Previous customer service experience is desirable but not essential as full training will be provided Salary: On target earnings £29,184 per annum (£12.30 per hour basic plus up to £300 per month bonus) **an extra £1.15 per hour achievable as bonus ** Hours: Rotating shifts (12 week rota, 5 days & 40 hours per week) Rota will be on a rotating shift pattern with 2 weeks notice Monday to Friday between 8.30am and 7pm (8 hours per day, 8.30am – 5pm, 9am – 5.30pm, 10.30am – 7pm, 11.30am – 8pm) Saturday 8:30am to 5pm, Sunday 9am to 5pm. 40 hrs a week 5 working days Two weekends per month Full training provided and paid for Great Working Environment Accessible by bus Free parking off site Company Benefits: Competitive salary + attractive overtime 20 days paid holiday + additional days based on length of service Suggestion Box Monthly Winner Paid Reward; Cycle To Work Scheme; Home Computing Scheme; Dentist scheme; Bus Travel scheme; Eye test vouchers; Excellent onsite training and induction; Staff room with complementary refreshments; Corporate & client discounts, including hairdressing, gym membership, restaurants and bars; Weekly dress down days; Involvement with local charities and fundraising days/events; *Prominent Local Employer* + *Excellent Training Provided* + *Gain Experience* + *Immediate Start* + *Suitable for Retail Applicants* To be considered for this excellent opportunity, please apply now with your up to date CV and we will be in touch in due course. Also please feel free to call Nikola, Sara or Alan for more information
Customer Service Advisor employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the luxury chocolate market and the specific products offered by the company. This knowledge will help you engage with customers more effectively and demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your telephone manner by role-playing customer service scenarios with friends or family. This will help you build confidence and improve your communication skills, which are crucial for this position.
✨Tip Number 3
Be prepared to discuss your problem-solving abilities in an interview setting. Think of examples from past experiences where you've successfully resolved issues, as this will showcase your analytical skills and decision-making capabilities.
✨Tip Number 4
Since the role involves a rotating shift pattern, be ready to discuss your flexibility regarding working hours. Showing that you're adaptable and willing to work weekends will make you a more attractive candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, even if it's from retail or other sectors. Emphasise skills like communication, problem-solving, and any previous roles that required a good telephone manner.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to assist customers with online enquiries and purchases, and how your skills align with their requirements.
Highlight Availability: Since the role involves rotating shifts, clearly state your availability in your application. This shows you are flexible and ready to adapt to the company's scheduling needs.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at South West Recruitment
✨Showcase Your Customer Service Skills
Since the role focuses on assisting customers with their enquiries, be prepared to discuss your previous customer service experiences. Even if you don't have direct experience, think of examples from other roles where you've helped others or resolved issues.
✨Demonstrate Good Communication
An excellent telephone manner is crucial for this position. Practice speaking clearly and confidently. During the interview, ensure you listen carefully to questions and respond thoughtfully, showcasing your ability to communicate effectively.
✨Prepare for Problem-Solving Scenarios
The company values analytical and decision-making skills. Be ready to answer situational questions that assess how you would handle specific customer issues. Think of examples where you've successfully solved problems in the past.
✨Understand the Company and Its Products
Familiarise yourself with the luxury chocolates and confectionery the company offers. Showing genuine interest in their products can set you apart and demonstrate your enthusiasm for the role.
