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For Companies At a Glance
- Tasks: Join our team to handle customer orders and provide top-notch service in a dynamic contact center.
- Company: Be part of a well-established client in Ringwood, known for their commitment to customer satisfaction.
- Benefits: Enjoy a full-time position with opportunities for growth and development in a supportive environment.
- Why this job: This role offers a chance to enhance your sales skills while making a real impact on customer experiences.
- Qualifications: Sales skills and a passion for customer service are essential; previous experience is a plus.
- Other info: This is an inbound role, perfect for those who thrive in a fast-paced, multi-channel setting.
The predicted salary is between 24000 - 36000 £ per year.
Our established client based in Ringwood is looking to recruit a full time Customer Service Admins to join multi-channel Contact Centre. The role is an Inbound contact centre role, that will involve handling new orders and Customer Service actions. The orders element of the role requires sales skills, with a very strong emphasis on upselling. Additional work involves the managing of emails and var…
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Locations
Customer Service Admin employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Admin
✨Tip Number 1
Familiarize yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle various situations.
✨Tip Number 2
Brush up on your sales techniques, especially upselling strategies. Be prepared to discuss examples of how you've successfully upsold products or services in the past.
✨Tip Number 3
Research the company and its products thoroughly. Understanding their offerings will allow you to speak knowledgeably about how you can contribute to their customer service goals.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since the role involves managing emails and phone calls, being articulate and clear will be crucial in making a great impression.
We think you need these skills to ace Customer Service Admin
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Admin position. Understand the key responsibilities, especially the emphasis on handling new orders and upselling.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or sales roles. Provide specific examples of how you've successfully managed customer interactions and upsold products.
Showcase Communication Skills: Since this role involves managing emails and customer inquiries, highlight your strong communication skills. Mention any relevant tools or software you are familiar with that can enhance your efficiency in a contact center environment.
Tailor Your Application: Customize your application materials to reflect the language and values of the company. Use keywords from the job description to demonstrate that you are a perfect fit for the Customer Service Admin role.
How to prepare for a job interview at South West Recruitment
✨Showcase Your Sales Skills
Since the role emphasizes upselling, be prepared to discuss your previous sales experiences. Share specific examples where you successfully upsold products or services, and highlight your ability to identify customer needs.
✨Demonstrate Excellent Communication
In a customer service admin role, clear communication is key. Practice articulating your thoughts clearly and concisely. During the interview, listen actively and respond thoughtfully to show that you value effective communication.
✨Familiarize Yourself with Multi-Channel Support
Understand the different channels of customer interaction, such as phone, email, and chat. Be ready to discuss how you would handle inquiries across these platforms and share any relevant experience you have in multi-channel environments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think of examples where you successfully resolved customer issues or managed difficult situations, and be ready to explain your thought process.
