At a Glance
- Tasks: Handle customer inquiries and manage orders in a dynamic call centre environment.
- Company: Join a fun and sociable team at a leading contact centre in Ringwood.
- Benefits: Enjoy competitive pay, discounts, gym memberships, and a supportive work culture.
- Other info: Full training provided, with flexible hybrid working options and great career growth.
- Why this job: Make a real difference by providing excellent customer service and upselling opportunities.
- Qualifications: Basic sales skills and a passion for helping customers are essential.
The predicted salary is between 12.3 - 12.3 £ per hour.
Our established client based in Ringwood, Hampshire is looking to recruit a full-time Call Center Agent to join a multi-channel Contact Centre. The role is an inbound contact centre position that will involve handling new orders and customer service actions. The orders element of the role requires basic sales skills, with a good emphasis on upselling. Additional work involves managing emails and various other back office tasks. Full training is provided for all elements of the role.
Key Responsibilities:
- Acting as a liaison between customers and our client, ensuring smooth communication and resolution of inquiries.
- Handling incoming inquiries via phone, email, and other channels and resolving them in a timely and effective manner.
- Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction.
- Documenting interactions accurately and updating customer information in the company database.
- Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary.
- Maintaining a high level of professionalism and adhering to company guidelines and policies.
- Upselling and cross-selling on every opportunity presented in order to increase revenue.
- Identifying and maximising sales opportunities through cross-selling and upselling plus special promotions on a wide range of retail products.
- Placing customer orders and resolving all customer enquiries at first point of contact efficiently.
- Embracing company core values for respect and equality for all those we come into contact with and providing world-class service at all times.
- Taking ownership of personal development and performance.
- Working as a team in a fast-paced target-driven environment.
Location: Ringwood
Hours: 40 paid hours per week. Shifts are hybrid and rotate between 8.00am to 4.30pm, 9am to 5.30pm, 9.30am to 6pm, 10.30am to 7pm, 11.30am to 8pm, 1.30pm to 10pm or 10pm to 8am (Out of Hours opportunity).
Company Benefits for permanent employees:
- Working culture of fun and sociable team environment.
- 50% discount with More bus for monthly and quarterly tickets.
- Pension Scheme with Standard Life.
- Eye test vouchers and discounts.
- Discounted corporate gym membership with Anytime Fitness.
- Involvement with local charities and fundraising days.
- Campaign specific benefits including discounts, incentives and prizes.
- Recommend a friend scheme paid reward of £500.
- Apprenticeships qualifications and career flight path schemes.
- Recognition and rewards via Perkbox.
- Free car parking.
- Weekly dress down day.
- Free fruit.
- Cycle to work scheme.
Call Center Agent £12.30 Ph To £14.55 Ph employer: South West Recruitment
Join a leading specialist engineering company in Ringwood, Hampshire, where you will be part of a dynamic team dedicated to innovation in railway and rolling stock maintenance equipment. With a strong focus on employee development, we offer competitive pay, a supportive work culture, and opportunities for growth within the industry, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Call Center Agent £12.30 Ph To £14.55 Ph
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at South West Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like South West Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Center Agent £12.30 Ph To £14.55 Ph
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to South West Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at South West Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at South West Recruitment!
How to prepare for a job interview at South West Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
