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- Tasks: Join our team as a Call Centre Agent, handling customer inquiries and upselling products.
- Company: We're a well-established client in Ringwood, dedicated to exceptional customer service.
- Benefits: Enjoy competitive pay, flexible shifts, and perks like discounts and paid holidays.
- Why this job: Be part of a supportive team that values growth, development, and customer satisfaction.
- Qualifications: No prior experience needed; full training provided for all aspects of the role.
- Other info: Shifts rotate, with opportunities for overtime and involvement in community events.
Our established client based in Ringwood is looking to recruit a full time Customer Service Admins to join multi-channel Contact Centre. The role is an Inbound contact centre role, that will involve handling new orders and Customer Service actions. The orders element of the role requires sales skills, with a very strong emphasis on upselling. Additional work involves the managing of emails and various other \”back office\” tasks. Full training is provided for all elements of the role
The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help \’raise the bar\’ in terms of customer experience. Growth and development are encouraged and supported and over time will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase.
Key Responsibilities
? Acting as a liaison between customers and our client, ensuring smooth communication and resolution of inquiries.
? Handling incoming inquiries via phone, email, and other channels and resolving in a timely and effective manner. Inquiries will range from delivery to warranties, all advisors will be trained on all aspects of the role to ensure customers have one call resolution.
? Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction.
? Documenting interactions accurately and updating customer information in the company database.
? Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary.
? Maintaining a high level of professionalism and adhering to company guidelines and policies.
? Upselling and cross selling on every opportunity presented in order to increase revenue
? Identify and maximise sales opportunities through cross selling and up selling plus special
promotions on a wide range of retail products
? Place customer orders and resolve all customer enquiries at first point of contact efficiently
? Embrace Company core values for respect and equality for all those we come in to contact
with and provide world class service at all times
? Take ownership of personal development and performance
? Work as a team in a fast-paced target driven environment
Job Title: Customer Service Assistant
Salary: £12.30 standard hours – Out of Hours opportunity: £14.55 p/h 10pm to 8am
Location: Ringwood
Hours: 40 paid hours per week.
Shifts: Shifts rotate between 8.00am to 4.30pm, 9.30am to 6pm, 3.30pm to 10pm 10pm to 8am (Out of Hours opportunity)
Shifts on a rotating pattern
- 40 hrs a week
- 5 working days
- Two weekends per month
- Full training provided and paid for
- Great Working Environment
- Accessible by bus
- Free parking off site
Company Benefits:
- Competitive salary + attractive overtime
- 20 days paid holiday + additional days based on length of service
- Suggestion Box Monthly Winner Paid Reward;
- Cycle To Work Scheme;
- Home Computing Scheme;
- Dentist scheme;
- Bus Travel scheme;
- Eye test vouchers;
- Excellent onsite training and induction;
- Staff room with complementary refreshments;
- Corporate & client discounts, including hairdressing, gym membership, restaurants
and bars; - Weekly dress down days;
- Involvement with local charities and fundraising days/events;
To be considered for this excellent opportunity, please apply now with your up to date C.V and we will be in touch in due course.
Locations
Call Center Agent £12.30 - £14.55 ph in Ringwood, Hampshire employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Agent £12.30 - £14.55 ph in Ringwood, Hampshire
✨Tip Number 1
Familiarise yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview, especially when discussing how you would handle various customer inquiries.
✨Tip Number 2
Brush up on your upselling techniques. Since this role emphasises sales skills, being able to demonstrate your ability to upsell products effectively can set you apart from other candidates.
✨Tip Number 3
Research the company’s values and customer service philosophy. Understanding their approach will allow you to align your answers with their expectations during the interview.
✨Tip Number 4
Prepare questions to ask at the end of your interview. This shows your interest in the role and the company, and it gives you a chance to learn more about the team dynamics and growth opportunities.
We think you need these skills to ace Call Center Agent £12.30 - £14.55 ph in Ringwood, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you handled inquiries, upsold products, or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to handle customer inquiries and your sales experience.
Highlight Customer-Centric Skills: In your application, focus on your customer-centric approach. Provide examples of how you've built customer loyalty and satisfaction in past roles, as this is crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at South West Recruitment
✨Showcase Your Customer Service Skills
Since the role involves handling customer inquiries, be prepared to discuss your previous experience in customer service. Highlight specific examples where you resolved issues or improved customer satisfaction.
✨Demonstrate Sales Acumen
Upselling is a key part of this position. Think of examples from your past roles where you successfully upsold products or services. Be ready to explain your approach and the results you achieved.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their mission and how they prioritise customer experience will help you align your answers with what they are looking for.
✨Prepare for Role-Playing Scenarios
You may be asked to participate in role-playing exercises during the interview. Practice handling common customer scenarios, focusing on maintaining professionalism and providing effective solutions.
