At a Glance
- Tasks: Assist Swedish-speaking customers with inquiries and complaints in a friendly, professional manner.
- Company: Join a leading international food and nutrition brand in Canary Wharf.
- Benefits: Competitive salary, full training, and opportunities for career progression.
- Other info: Flexible working hours with potential for evening or weekend shifts.
- Why this job: Make a real difference by helping consumers while developing your skills.
- Qualifications: Fluent in Swedish and English, strong communication skills, and a caring attitude.
The predicted salary is between 28000 - 28000 £ per year.
Location: Canary Wharf, London
Job Type: Full Time
Hours: Monday to Friday, 8.00am-4.30pm.
Salary: £28,000 per annum
Language Requirement: Fluent Swedish and English
We are recruiting a Swedish-Speaking Customer Care Advisor to join an established multilingual customer service team based in Canary Wharf, supporting consumers of a major international food and nutrition brand. This is a customer-focused role where you will act as the first point of contact for Swedish-speaking consumers, handling product enquiries and complaints across a range of communication channels.
The Role
- Responding to consumer enquiries and complaints in Swedish.
- Providing a friendly, professional and empathetic service.
- Taking ownership of each enquiry through to resolution.
- Providing information relating to food and nutrition products.
- Accurately recording customer information and maintaining high data-quality standards.
- Working to agreed customer satisfaction, productivity and call-quality targets.
- Following established procedures and quality processes.
The Ideal Candidate
- Fluent Swedish - written and spoken.
- Excellent written and spoken English.
- Strong communication and interpersonal skills.
- A caring and empathetic approach when dealing with consumers.
- Good IT and typing skills, including Microsoft Office or Google Workspace.
- The ability to work independently and as part of a team.
- Flexibility regarding working hours.
Previous customer service or customer care experience would be advantageous, particularly within food, nutrition or consumer products. Experience using CRM systems such as Salesforce would also be useful.
Contracted operational coverage can extend between 8.00am and 8.00pm, Monday to Sunday, so flexibility to cover occasional evenings or weekends may be required according to business needs.
Training & Development
Full training will be provided, including systems, customer care procedures, product knowledge, data protection and ongoing soft-skills training. The company actively encourages development and progression, with opportunities to take on additional responsibilities and progress into more senior positions over time.
Swedish Speaking Customer Advisor employer: South West Recruitment Ltd
Join a dynamic team where your organisational skills will shine as an Engineering Support Administrator. Our company fosters a collaborative work culture that values attention to detail and offers ample opportunities for professional growth, all while being located in a vibrant area that encourages innovation and teamwork. With a commitment to employee development and a supportive environment, we are dedicated to making your career both meaningful and rewarding.
Contact Details:
South West Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Swedish Speaking Customer Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at South West Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like South West Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Swedish Speaking Customer Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to South West Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at South West Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at South West Recruitment Ltd!
How to prepare for a job interview at South West Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
