At a Glance
- Tasks: Help customers book their dream holidays while providing top-notch service.
- Company: Join a vibrant contact centre team in Canary Wharf, London.
- Benefits: Earn £12.79 per hour plus uncapped commission and enjoy corporate discounts.
- Other info: Enjoy a smart-casual dress code and participate in fun charity events.
- Why this job: Perfect for those who love travel and thrive in a fast-paced environment.
- Qualifications: Fluent in Spanish and English with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a motivated and customer‑focused Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings. This is a sales‑driven position, ideal for someone who thrives in a fast‑paced, target‑led environment. Fluency in Spanish and English is essential.
Location: Hybrid - Canary Wharf, London (3 days in office)
Salary: £12.79 per hour + uncapped commission (OTE £3,000 annually)
Hours: 40 hours per week, between the hours of 8am - 7pm Monday - Friday and 8am-6pm Saturday
Training: Fully office‑based
Key Responsibilities- Convert inbound calls into confirmed holiday bookings
- Conduct needs‑based conversations to recommend tailored travel packages
- Maximise revenue through upselling and cross‑selling
- Manage booking amendments, cancellations and confirmations
- Follow up on leads and support outbound activity during peak periods
- Maintain accurate customer records and follow internal procedures
- Fluent Spanish and English
- Strong commercial awareness and confidence in closing deals
- Excellent communication and rapport‑building skills
- Resilience, professionalism and a results‑driven mindset
- Ability to multitask across calls, systems and admin
- Experience in travel, tourism or hospitality is an advantage
- Understanding of call centre KPIs and performance culture
- Excellent training and induction programme
- Modern, recently built premises with staff facilities
- Corporate discounts (gym, restaurants, bars, hairdressing and more)
- Smart‑casual dress code
- Charity and fundraising events
- Incentives, prizes and performance rewards
Spanish & English Speaking Sales & Customer Service Advisor employer: South West Recruitment Ltd
Join a dynamic team at our Canary Wharf location, where we prioritise employee growth and a vibrant work culture. With excellent training programmes, corporate discounts, and a focus on performance rewards, we offer a supportive environment for those passionate about sales and customer service in the travel industry. Embrace the opportunity to thrive in a fast-paced setting while enjoying the benefits of a modern workplace.
Contact Details:
South West Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spanish & English Speaking Sales & Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Sales & Customer Service Advisor role. Highlight your fluency in Spanish and English, and share examples of how you've successfully closed deals in the past.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Spanish & English Speaking Sales & Customer Service Advisor
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone fluent in both Spanish and English, make sure to highlight your language skills right at the start. Use examples from your past experiences where you’ve successfully communicated in both languages, especially in a customer service context.
Tailor Your Application:Don’t just send a generic CV and cover letter! Take the time to tailor your application to our job description. Mention specific responsibilities from the role that excite you and how your experience aligns with them. We love seeing genuine interest!
Highlight Your Sales Experience:This role is all about converting calls into bookings, so be sure to showcase any sales experience you have. Talk about your achievements in previous roles, especially if you’ve worked in a target-driven environment. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at South West Recruitment Ltd
✨Brush Up on Your Language Skills
Since fluency in Spanish and English is essential for this role, make sure you practice speaking both languages before the interview. Try to engage in conversations or even role-play scenarios related to customer service to boost your confidence.
✨Know the Company and Its Offerings
Do some research on the company and its holiday booking services. Familiarise yourself with their travel packages and any recent promotions. This will help you answer questions more effectively and show that you're genuinely interested in the role.
✨Prepare for Sales Scenarios
Expect to be asked about your sales experience and how you would handle specific customer situations. Think of examples from your past where you successfully converted a lead or resolved a customer issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Resilience and Multitasking Skills
This role requires resilience and the ability to multitask. Be ready to discuss how you've managed high-pressure situations in the past. You might also want to mention any experience you have with call centre KPIs, as this will demonstrate your understanding of performance culture.
